Roberto Delgado
Laredo,TX
Summary
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. I worked at Convergys for 4 years as a customer service representative. 2 years working at Convergys I took inbound and outbound calls where I was able to apply my excellent customer service skills. The rest of my 2 years at Convergys I was off phone calls and had the opportunity to help train new agents that were coming on to the floor as well as writing reports. I also worked at McDonalds as a team member where I was able to build more customer service experience as well as cash handling experience. At XPO as a professional driver with dedication to safe driving and meeting delivery deadlines. Courteous and cordial with desire to penetrate new target markets while giving existing customers excellent support and service.
Overview
7
7
years of professional experience
Work History
Driver Sales Representative
XPO
Laredo, TX
05.2019 - Current
- Delivered products to customers in a timely and safe manner.
- Maintained accurate records of deliveries, including invoices, payments and inventory.
- Performed daily pre-trip inspections on assigned vehicles.
- Adhered to all safety regulations while driving and loading and unloading products.
- Assisted in loading and unloading goods from trailers.
- Communicated regularly with dispatch regarding route changes or delays due to traffic conditions.
- Accurately completed paperwork associated with deliveries, including manifests, bills of lading and other documents.
- Participated in driver safety meetings and training sessions.
Customer Service Representative
XPO
Laredo, TX
08.2017 - 05.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Team member
McDonalds
Laredo
- Responsible for delivering great customer service, taking orders and preparing food
- Able to work in a fast paced environment and kept are clean and neat at all times
- Also handled a cash register when needed.
Customer service rep
Convergys
Laredo
- Responsible for resolving customers billing and technical issues with equipment over the phone
- Delivered great customer service to customers
- Responsible for training new employees
- Responsible for making reports using word, excel, and make presentations with power point.
Education
High School Diploma - Unknown
United High School
05.2012
Skills
- Experience in customer service
- Leadership experience
- Microsoft word, excel, PowerPoint
- Team player
- Critical thinker
- Detail oriented
- Safe Driving Practices
- Route Planning
- Route Management
- Safe Vehicle Operation
- Policies and Procedures Implementation
- Issue Resolution
Accomplishments
- Dispatch team lead
- Driver Trainer
- Convergys team leader
Timeline
Driver Sales Representative
XPO
05.2019 - Current
Customer Service Representative
XPO
08.2017 - 05.2019
Team member
McDonalds
Customer service rep
Convergys
High School Diploma - Unknown
United High School
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