ROBERTO DIAZ
Associate Director/Adjunct Professor – Fairleigh Dickinson University
Hackensack,NJ
Summary
Bilingual Associate Director with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Open minded to accept new tasks and challenges.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Associate Director and Adjunct Professor
Fairleigh Dickinson University
Hackensack, NJ
08.2013 - Current
- Manage 50+ instructors through daily operations of a Bi-lingual (Spanish) program, serving about 900 students/year
- Serve as a liaison between faculty and students to streamline communication and optimal service.
- Cultivate relationships with prospective students, via social media, TV ads, and community outreach activities to lead recruitment, as well as hiring and training of new staff, providing coaching to ensure achievement of goals
- Lead performance evaluations by scheduling and facilitating bi-weekly staff meetings and one on one mentoring.
- Lead new students orientation sessions, academic advising, and evaluation of students’ transcripts
- Lecture classes on: Principles of Management, Human Resource Management, Customer Service, General Psychology, Social Psychology, and Social Psychology.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
International Tour director
Europamundo Vacaciones
Union City, USA, Spain
11.2011 - 07.2013
- Planned, organized, and conducted long distance travel, tours and expeditions for individuals and groups.
- Resolve problems with itineraries, service, and/or accommodations.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 30 people on scheduled tours.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Manager/Owner
Destinos Tours and Travel Multiservices
Union City, New Jersey
05.2005 - 10.2011
- Transformed a small business from an initial airline tickets, cruise and hotel package agency,in to a diversified line of services including taxes, immigration and translating, all within one year
- Developed the firm into a group and corporate events organizer, supplying all the logistics required, by the third year of operations
- Trained assistants to effectively learn the know-how of the business.
- Managed day-to-day business operations.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Updated and maintained customer databases to increase customer retention.
- Developed promotional materials for travel packages to market hot destinations.
- Helped customers with passport and visa applications.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Teacher / Bilingual
James McCune Smith School
New York, NY
- Taught four years, leading the students from grades 3 to 6 to make the transition from Spanish-speaking only to proficient in English, throughout ESL classes
- Achieved recognition of excellence for best teachers, including “Teacher of the Year” award in two occasions.
Senior Lab Assistant Manager
Liz Claiborne Inc
North Bergen, New Jersey
- Managed the review of raw fabrics and garments: in process, and finished product analysis
- Performed quality control tests to determine acceptability of chemicals used
- Worked on color/shade matching and adjust procedures as per customer’s request
- Maintained logs and records of every process performed on raw fabrics and garments
- Responsible for treating garments worn by the models at the company’s fashion shows, having to meet deadlines
- Proactively, tracked orders and travel to processing plants to achieve the best quality in the final product
- Trained new employees into the physical testing area.
Education
Masters - Administrative Science
Fairleigh Dickinson University
Bachelor of Science - Psychology, Education
Mercy College
Marketing and Advertising - undefined
INPUMER Technical Institute
Skills
Computer literacy skillsundefined
Additional Studies
- Postgraduate in Diplomacy and International Relations. Universidad Autonoma de Santo Domingo New York Branch / Dominican Consulate
- Completed one-year course in “Marketing and Advertising” at INPUMER Technical Institute (Dominican Republic).
- Certificate in Human Resources Certificate in Global Leadership Certificate in Diplomacy & International Relations.
- Graduated as “Broadcaster” at the Broadcasting National School, and then licensed by the National Commission of Public Performance and Broadcasting (Dominican Republic).
Timeline
Associate Director and Adjunct Professor
Fairleigh Dickinson University
08.2013 - Current
International Tour director
Europamundo Vacaciones
11.2011 - 07.2013
Manager/Owner
Destinos Tours and Travel Multiservices
05.2005 - 10.2011
Teacher / Bilingual
James McCune Smith School
Senior Lab Assistant Manager
Liz Claiborne Inc
Masters - Administrative Science
Fairleigh Dickinson University
Bachelor of Science - Psychology, Education
Mercy College
Marketing and Advertising - undefined
INPUMER Technical Institute
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