Roberto Diaz
Manchester,NH
Summary
Dynamic Shipping Manager with proven expertise at SPECTRUM, enhancing customer satisfaction through effective problem-solving and meticulous shipping coordination. Skilled in reducing order errors and negotiating favorable freight rates, while demonstrating strong leadership and attention to detail. Committed to optimizing warehouse operations and ensuring timely, accurate deliveries.
Overview
15
15
years of professional experience
Work History
Shipping Manager
SPECTRUM
01.2015 - Current
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Negotiated favorable freight rates with carriers, leading to reduced transportation costs.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Determined most cost-effective procedures and routes for shipments.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
- Streamlined shipping processes by implementing efficient packing and tracking systems.
Office Administrative Assistant
EMPIRE
08.2010 - 11.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
Education
High School Diploma -
Alfred E Smith Career And Technical High School
The Bronx, NYSkills
- Team leadership
- Verbal and written communication
- Interactive communication skills
- Warehouse operations
- Invoicing
- Materials inspections
- Load planning
- Shipping documentation
- Shipping coordination
- Documentation management
- Shipment receiving
- Math
- Shipment processing
- Hand truck operation
- Order fulfillment
- Stock control
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Warehouse safety
- Multitasking
- Multitasking Abilities
- Loading and unloading
- Reliability
- Critical thinking
- Team collaboration
- Shipping and receiving
- Warehouse organization
- Adaptability and flexibility
- Material handling
- Heavy lifting
- Detail-oriented
- Order picking and processing
- Distribution and warehousing
- Inventory reconciliation
- Team building
- Data entry
- Safety protocols
- Work Planning and Prioritization
- Safety standards
- Shipment tracking
Timeline
Shipping Manager
SPECTRUM
01.2015 - Current
Office Administrative Assistant
EMPIRE
08.2010 - 11.2014
High School Diploma -
Alfred E Smith Career And Technical High School
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