Roberto D. Moreno Avilés
Guest Experience
Orlando,Fl
Summary
Pursued a key position in an organization to enhance operational success through the application of varied expertise.
Overview
18
18
years of professional experience
Work History
Walmart
10.2020 - 11.2024
- Provide immediate customer recovery resolution. Manage time sensitive rotations and item picks to complete orders. Team scheduling to ensure proper coverage of business needs. Enhancing training and operational guidelines.
All Guest Services
04.2016 - 08.2019
- Leading the timeshare gifting team to deliver a great guest experience with our partner resorts. Drive sales growth, increase concierge knowledge by training, provide immediate guest recovery, manage scheduling and uphold company policies.
Bahama Breeze
01.2015 - 07.2015
- Soul of House server. Great tables, stock and assist in food running. Provide guests an 'island escape' by upholding the Darden steps of service.
Walt Disney World-Grand Floridian Resort & Spa
04.2013 - 01.2015
- Create 'The Grand Difference' for our guests providing exceptional attention to detail. Performed front office roles as cashier, providing insight to assist guests with complex itinerary planning. Assisted with our Guest arrival experience by showcasing our resort to Guest during to room check-in process. Attention to detail when needed to create 'Magical Moments'. Continued performing in other roles as banquets at our Convention Center, Private Dining, Bell Services and our Club Level lounges maintaining and serving daily refreshments.
Mobile Communications (AT&T auth. Retailer)
02.2011 - 12.2014
- Provide exceptional customer service, assist and problem solve technical and billing issues. Hands on use of fax machines, copiers, printers and related equipment. Sales, inventory, involvement with multiple guests & tasks simultaneously.
Magic Kingdom Attractions Host Tomorrowland
04.2011 - 01.2013
- Responsible for day-to-day operation of Space Mountain, Buzz Complex and Stitch Complex ensuring overall safety of Guest and fellow Cast Members. Ensured Guest and ride capacity expectations were met and/or exceeded. Proven ability to work with a defined spiel.
Merchandise Host Disney's Grand Floridian
10.2010 - 03.2011
- Greeted Guest exhibiting high level of Disney Show. Handled Cash, Credit Card Transactions, Travelers Checks and other forms of payment. Balanced Cash Bank, Stocking of stores and receiving inventory. Proficient in utilizing POS.
San Juan Water Fun/Caribbean Tours & Travel
09.2006 - 07.2010
- Tours & transportation coordinator, Tour sales, Supervise staff of beach & pool area for The Ritz-Carlton. Water sports sales, Tours coordinator, Customer Service, Desk Supervisor.
Education
B.A. - Computer Science
Universidad Interamericana de Puerto Rico
05.2010
Skills
Achieved seamless team collaboration by fostering a positive and supportive atmosphere through strong organizational skills Enhanced team performance by providing assistance and guidance in various projects Accelerated learning curve to adapt to new technologies and processes Strengthened client relationships through bilingual communication in English and Spanish Improved operational efficiency by effectively utilizing Microsoft Office Suite
Timeline
Walmart
10.2020 - 11.2024
All Guest Services
04.2016 - 08.2019
Bahama Breeze
01.2015 - 07.2015
Walt Disney World-Grand Floridian Resort & Spa
04.2013 - 01.2015
Magic Kingdom Attractions Host Tomorrowland
04.2011 - 01.2013
Mobile Communications (AT&T auth. Retailer)
02.2011 - 12.2014
Merchandise Host Disney's Grand Floridian
10.2010 - 03.2011
San Juan Water Fun/Caribbean Tours & Travel
09.2006 - 07.2010
B.A. - Computer Science
Universidad Interamericana de Puerto Rico