Roberto Dominguez
Torrance,CA
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AutoZone
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted with installations (e.g., wiper blades, batteries, light bulbs) and performed basic diagnostics.
Sales Associate/Cashier
Marshall's
05.2024 - 05.2025
- Greeted customers, provided exceptional service, ensuring high satisfaction and repeat business.
- Assisted customers with product selection, resulting in increased sales and customer loyalty.
- Maintained up-to-date knowledge of merchandise, enhancing customer experience and store efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Completed daily recovery tasks, keeping areas clean and enhancing productivity.
- Executed efficient restocking strategies, maintaining optimal inventory levels to ensure product availability and boost sales.
- Worked closely with team members to maintain a clean, organized store environment, enhancing overall shopping experience.
- Built strong customer relationships through personalized service, driving loyalty and consistent repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier/Customer Service
Eat Fantastics
10.2022 - 08.2023
- Knowledge of food safety and hygiene standards
- Cooking or assembling food items as per the menu
- Operating cash registers and handling transactions
- Processing credit card payments and giving change accurately
- Working efficiently to meet customer demands during peak hours
- Completing tasks within tight deadlines
- Managing unexpected situations
- Adapting quickly to changing circumstances
- Ensuring orders are correct before delivery to customers
- Keeping track of supplies and restocking as needed
- Minimizing waste and managing food costs
Education
High School Diploma -
North High School
Torrance, CASkills
- Time management
- Food service
- Communication skills
- Leadership
- Organizational Skills
- Customer service
- Guest services
Timeline
Customer Service Representative
AutoZone
04.2025 - Current
Sales Associate/Cashier
Marshall's
05.2024 - 05.2025
Cashier/Customer Service
Eat Fantastics
10.2022 - 08.2023
High School Diploma -
North High School