Roberto Dominguez
Torrance,CA
Summary
Detail-oriented and results-driven professional with a strong track record of managing multiple priorities in fast-paced environments. Highly organized, proactive, and possessing excellent communication skills, with a consistent ability to meet tight deadlines. Trusted for maintaining accuracy, adapting quickly to change, and delivering high-quality results with minimal oversight.
Overview
2
2
years of professional experience
Work History
Distribution Clerk
Phenomenex
Torrance
02.2026 - Current
- Managed high-volume international shipments, accurately preparing and processing orders containing 200+ items while ensuring compliance with shipping documentation and deadlines.
- Utilized Microsoft 365 and Excel to track inventory, manage shipping records, organize order data, and improve accuracy in daily warehouse operations.
- Maintained exceptional shipping accuracy and efficiency by verifying orders, preparing export paperwork, and meeting strict shipping schedules for domestic and international customers.
Customer Service Representative
AutoZone
Torrance, CA
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted with installations (e.g., wiper blades, batteries, light bulbs) and performed basic diagnostics.
Sales Associate/Cashier
Marshall's
Torrance, CA
05.2024 - 05.2025
- Greeted customers, provided exceptional service, ensuring high satisfaction and repeat business.
- Assisted customers with product selection, resulting in increased sales and customer loyalty.
- Maintained up-to-date knowledge of merchandise, enhancing customer experience and store efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Completed daily recovery tasks, keeping areas clean and enhancing productivity.
- Executed efficient restocking strategies, maintaining optimal inventory levels to ensure product availability and boost sales.
- Worked closely with team members to maintain a clean, organized store environment, enhancing overall shopping experience.
- Built strong customer relationships through personalized service, driving loyalty and consistent repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
North High School
Torrance, CASkills
- Time management
- Food service
- Communication skills
- Leadership
- Organizational Skills
- Customer service
- Guest services
Timeline
Distribution Clerk
Phenomenex
02.2026 - Current
Customer Service Representative
AutoZone
04.2025 - Current
Sales Associate/Cashier
Marshall's
05.2024 - 05.2025
High School Diploma -
North High School