Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Roberto Espinoza

Nampa,ID

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

4
4
years of professional experience

Work History

Work Study Student

Treasure Valley Community College
01.2022 - Current
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Completed research, compiled data, and assisted in timely reporting.
  • I provide technical support to users by researching and answering questions, troubleshooting their problems, and maintaining workstation performance
  • I help set up and maintain hardware, connect clients to the network, and also process tickets through a Helpdesk Ticket system
  • Walk customers through problem-solving processes
  • Respond to telephone calls, emails, and chats (using PureChat) for technical support from local and remote clients.

Tool Rental Associate

Home Depot
05.2021 - Current
  • I worked in the Online Order Delivery department at Home Depot
  • This position helped me acquire more Customer Service skills
  • I also got experience of working and placing orders on a computer specialized to the customer’s needs
  • I helped with any refunds/cancellations or adjustments needed to be placed on customers’ orders
  • I learned how to pay attention to detail because some orders were very specific to the customer
  • Supplied information about rental items to inform customers of tool availability and operation.
  • Examined, received and tagged tools to be cleaned, stored and repaired.
  • I also challenged myself to learn 2 separate departments: cashiering and customer service
  • I later transferred over to Tool Rental where I worked with different programs making rental to customers on power tools, heavy machinery, and other tools available to them
  • I also handled cash transactions and made sure the correct cash was given back
  • I improved my customer interaction skills and developed my cashier skills
  • I often had to troubleshoot equipment and help customers over the phone with any problems.
  • Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.

Package Handler

UPS
10.2020 - 01.2021
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • I would be one of the last to leave so I could sort the area and prepare it for the next shift.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Stocking Associate

Walmart
10.2019 - 10.2020
  • I gained experience using the TC-70handheldd, scanning products, verifying home, how to sort products and unload trucks
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.
  • I was used in multiple areas because of my adaptability; I worked in the back and the sales floor
  • I sorted products to produce more sales and make the shopping experience more pleasant for customers
  • I helped clientele with a friendly personality and did the best I could to solve their problems
  • I was also introduced to online sales and doing online orders.

Education

Associate of Applied Science - Cyber Security & Network Administration

Treasure Valley Community College
Caldwell, ID
06.2023

High School Diploma -

Ridgevue High School
Nampa, ID
06.2020

Skills

  • Communication skill
  • Apple IOS
  • Hardware Repair
  • Closing Tickets
  • Resolve Technical Problems
  • Client Relationships
  • Great Customer Service skills
  • Good team coordination
  • Quick decision-maker
  • Critical thinker
  • Incident Response
  • Help Desk Support

Languages

Spanish
Native or Bilingual

Timeline

Work Study Student

Treasure Valley Community College
01.2022 - Current

Tool Rental Associate

Home Depot
05.2021 - Current

Package Handler

UPS
10.2020 - 01.2021

Stocking Associate

Walmart
10.2019 - 10.2020

Associate of Applied Science - Cyber Security & Network Administration

Treasure Valley Community College

High School Diploma -

Ridgevue High School
Roberto Espinoza