Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
Work Study Student
Treasure Valley Community College
01.2022 - Current
Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
Interacted with customers by phone, email, or in-person to provide information.
Walked individuals through basic troubleshooting tasks.
Configured hardware, devices, and software to set up work stations for employees.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Installed, modified, and repaired software and hardware to resolve technical issues.
Collaborated with staff members to guarantee students received best possible customer service.
Completed research, compiled data, and assisted in timely reporting.
I provide technical support to users by researching and answering questions, troubleshooting their problems, and maintaining workstation performance
I help set up and maintain hardware, connect clients to the network, and also process tickets through a Helpdesk Ticket system
Walk customers through problem-solving processes
Respond to telephone calls, emails, and chats (using PureChat) for technical support from local and remote clients.
Tool Rental Associate
Home Depot
05.2021 - Current
I worked in the Online Order Delivery department at Home Depot
This position helped me acquire more Customer Service skills
I also got experience of working and placing orders on a computer specialized to the customer’s needs
I helped with any refunds/cancellations or adjustments needed to be placed on customers’ orders
I learned how to pay attention to detail because some orders were very specific to the customer
Supplied information about rental items to inform customers of tool availability and operation.
Examined, received and tagged tools to be cleaned, stored and repaired.
I also challenged myself to learn 2 separate departments: cashiering and customer service
I later transferred over to Tool Rental where I worked with different programs making rental to customers on power tools, heavy machinery, and other tools available to them
I also handled cash transactions and made sure the correct cash was given back
I improved my customer interaction skills and developed my cashier skills
I often had to troubleshoot equipment and help customers over the phone with any problems.
Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
Package Handler
UPS
10.2020 - 01.2021
Followed safety regulations to maintain safe work environment.
Removed jams and unblocked conveyor system to maintain flow of goods.
Proved successful working within tight deadlines and a fast-paced environment.
I would be one of the last to leave so I could sort the area and prepare it for the next shift.
Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Assembled, sealed, and loaded packages into correct trucks.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Stocking Associate
Walmart
10.2019 - 10.2020
I gained experience using the TC-70handheldd, scanning products, verifying home, how to sort products and unload trucks
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Performed inventory control, such as counting, and stocking merchandise.
I was used in multiple areas because of my adaptability; I worked in the back and the sales floor
I sorted products to produce more sales and make the shopping experience more pleasant for customers
I helped clientele with a friendly personality and did the best I could to solve their problems
I was also introduced to online sales and doing online orders.
Education
Associate of Applied Science - Cyber Security & Network Administration
Treasure Valley Community College
Caldwell, ID
06.2023
High School Diploma -
Ridgevue High School
Nampa, ID
06.2020
Skills
Communication skill
Apple IOS
Hardware Repair
Closing Tickets
Resolve Technical Problems
Client Relationships
Great Customer Service skills
Good team coordination
Quick decision-maker
Critical thinker
Incident Response
Help Desk Support
Languages
Spanish
Native or Bilingual
Timeline
Work Study Student
Treasure Valley Community College
01.2022 - Current
Tool Rental Associate
Home Depot
05.2021 - Current
Package Handler
UPS
10.2020 - 01.2021
Stocking Associate
Walmart
10.2019 - 10.2020
Associate of Applied Science - Cyber Security & Network Administration
Treasure Valley Community College
High School Diploma -
Ridgevue High School
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