Roberto Estrada
Summary
Qualified Field Training Specialist equipped with comprehensive experience in training and development. Proven track record in designing and implementing training programs that enhance employee performance and satisfaction. Demonstrated ability to foster team collaboration and adapt to evolving organizational needs.
Overview
13
13
years of professional experience
Work History
Field Training Specialist
Valvoline Global
04.2023 - Current
- Organized routine workshops and seminars aimed at reinforcing critical job-related skills among seasoned employees.
- Delivered high-quality instruction in both classroom settings and on-site field locations, providing practical hands-on experience for trainees.
- Maintained up-to-date knowledge of industry trends and best practices, incorporating relevant information into training materials.
- Continuously refined instructional techniques based on feedback from trainees and coworkers, demonstrating a commitment to excellence in all aspects of professional practice.
- Developed strong relationships with key stakeholders both inside and outside the organization, ensuring that field training efforts remained aligned with broader business objectives.
- Collaborated with cross-functional teams to identify areas for improvement in field training curriculums.
- Partnered with management to identify skills gaps and develop targeted training solutions tailored to specific needs.
Distribution Operations Specialist
McMaster-Carr Supply Company
04.2019 - Current
- Managed fast paced operation in shipping, receiving, order fulfillment and stock replenishment
- Verified inventory by comparing them to physical counts of stock and investigating discrepancies and adjusting errors.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Reduced process lags and trained team members on best practices and protocols.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
Logistics, Consumables and Sales Floor Senior Team Leader
Target
02.2016 - 04.2019
- Actively developed, coached and trained 50 + team members anticipating staffing needs in both the long and short term
- Monitored store's financial, team and operational performance; identify the root cause of problems and take action to achieve performance goals
- Partnering with leaders to hold team members accountable to their performance by teaching, coaching, training and delivering timely performance feedback: partner with leader(s) as needed
- Leveraged guest insight and feedback to drive business sales goals, resulting in a 9% increase in sales.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs.
- Assisted with training, development and mentoring of sales employees.
- Coached employees on sales techniques and best practices, improving upselling 18%.
Level 4 Associate
In-Out Burger
07.2015 - 02.2016
- Maintained high standards of customer service during high volume and fast paced operations
- Prepared quality products while maintaining proper food safety practices
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Manager
Cafe Rio Mexican Grill
04.2012 - 07.2015
- Responsible for overseeing daily operation of the restaurant
- Prioritized outstanding guest service
- Responsible for sourcing, hiring and developing team members
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted quality, timely performance feedback and performance appraisals.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Education
Bachelor's degree - Business Administration
California State University - Dominguez Hills
Carson, CA05.2018
Skills
- Project Management
- Project planning
- Microsoft Office
- Process Improvement
- Customer relationship management
- Strategic Planning
- Training delivery
- Training & Development
- Relationship Building
- Team collaboration
- Training documentation
- Time management
- Problem-solving abilities
- Effective communication
- Verbal and written communication
- Coaching and development
- Public speaking
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Field Training Specialist
Valvoline Global
04.2023 - Current
Distribution Operations Specialist
McMaster-Carr Supply Company
04.2019 - Current
Logistics, Consumables and Sales Floor Senior Team Leader
Target
02.2016 - 04.2019
Level 4 Associate
In-Out Burger
07.2015 - 02.2016
Manager
Cafe Rio Mexican Grill
04.2012 - 07.2015
Bachelor's degree - Business Administration
California State University - Dominguez Hills
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