ROBERTO FELIX

HOWARDS HOME APPLIANCES

Laguna Hills, CA

11.2013 - 01.2025

Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Maintained accurate records of all transactions, stock levels and employee performance metrics.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Organized weekly meetings with department heads to review progress on key objectives.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Supervised cash handling processes to ensure accuracy of transactions.
Trained new employees on store policies, procedures and customer service standards.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Provided training to new employees on company policies and procedures.
Conducted regular performance reviews of staff members in order to identify areas for improvement.
Managed day-to-day operations including scheduling shifts, assigning tasks.