Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
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Roberto Fernandez

Roberto Fernandez

Moreno Valley,CA

Summary

Dynamic General Manager with a proven track record at U-Haul Moving and Storage, excelling in operations management and team leadership. Expert in inventory control and customer service, I consistently resolved complaints and optimized scheduling, enhancing productivity and ensuring high-quality service delivery. Committed to fostering a collaborative work environment and driving business success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Uhaul Moving And Storage
Long Beach, California
09.2015 - 04.2024
  • Managed daily operations and ensured efficient workflow across departments.
  • Coordinated staff schedules and maintained optimal resource allocation.
  • Monitored inventory levels and facilitated timely ordering of supplies.
  • Trained new employees on operational procedures and safety protocols.
  • Led team meetings to discuss goals, challenges, and progress updates.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created schedules and monitored payroll to remain within budget.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Managed shipping and receiving operations to ensure timely delivery of goods.
  • Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
  • Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
  • Operated forklifts to move pallets and materials efficiently across the loading dock.
  • Unloaded and loaded freight from delivery trucks with the use of a forklift, pallet jacks and other material handling equipment.

Store Manager

SUBWAY®Restaurants
Long Beach, California
06.2010 - 09.2015
  • Managed daily operations and ensured adherence to food safety standards.
  • Trained and supervised staff on customer service and sandwich preparation techniques.
  • Oversaw inventory management and maintained appropriate stock levels for ingredients.
  • Conducted regular inspections to maintain cleanliness and organization of the restaurant.
  • Handled customer inquiries and resolved complaints in a timely manner.
  • Scheduled shifts and coordinated team assignments for optimal workflow efficiency.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated POS system with new products and promotional offers.

Education

High School Diploma -

Wilson High School
Long Beach, CA
06-2005

Some College (No Degree) - Business Management, Automotive Enginner

Long Beach City College
Long Beach, CA

Skills

  • Customer service
  • Scheduling optimization
  • Team leadership
  • Operations management
  • Staff training
  • Profit and loss
  • Effective communication
  • Team player
  • P&L management
  • Effective leader
  • Problem solving
  • Inventory control

Languages

Spanish
Native/ Bilingual
English
Full Professional

Affiliations

  • Enjoy watching and playing sports
  • Soccer, Basketball

Certification

  • Forklift Certified

Timeline

General Manager

Uhaul Moving And Storage
09.2015 - 04.2024

Store Manager

SUBWAY®Restaurants
06.2010 - 09.2015

High School Diploma -

Wilson High School

Some College (No Degree) - Business Management, Automotive Enginner

Long Beach City College

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