Roberto Fuentes Fortis
ORLANDO,FL
Summary
Dynamic professional with a strong background in customer service and small business operations. As Co-Owner at Soeivan Service Inc., I enhanced inventory control systems and improved customer relations. Proven advocate for members at Alorica, effectively communicating needs and facilitating workshops to empower individuals. Skilled in recruiting and training, with a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Co-Owner
Soeivan Service Inc.
07.2012 - Current
- Assisted in daily operational tasks to ensure smooth business functions.
- Learned and applied safety protocols in a dynamic work environment.
- Supported customer service efforts by addressing inquiries and resolving issues.
- Collaborated with team members to maintain inventory accuracy and organization.
- Participated in staff training sessions to develop skills and knowledge base.
- Managed inventory control systems, ensuring optimal stock levels and minimizing waste.
Advocate
Alorica
11.2023 - 10.2024
- Advocated for clients' rights and needs through effective communication and support.
- Facilitated workshops to educate clients about available resources and services.
- Collaborated with multidisciplinary teams to develop comprehensive case plans.
- Conducted thorough assessments to identify client challenges and opportunities for improvement.
- Developed and maintained comprehensive knowledge of products and services to provide accurate information.
Education
High School Diploma -
Haines City High School
Haines City07.2012
Skills
- Customer service
- Small business operations
- Customer relations
- Recruiting and training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Advocate
Alorica
11.2023 - 10.2024
Co-Owner
Soeivan Service Inc.
07.2012 - Current
High School Diploma -
Haines City High School
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