Roberto Garcia
Miami,FL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Assistant Manager
International Wine Storage
08.2022 - Current
- Streamlined inventory management processes by introducing an efficient labeling system for easy identification of wines and vintages.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Assisted management in setting sales goals, tracking progress, and implementing strategies to achieve targets consistently.
- Developed a loyal customer base through exceptional service, fostering repeat business and word-of-mouth referrals.
- Handled customer inquiries promptly and professionally, resolving issues quickly while maintaining a positive rapport with clientele.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Manager
Antgiua USA
01.2015 - 04.2022
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Cleaned and maintained warehouse in compliance with TSA safety standards.
- Updated reports, managed accounts, and generated reports for company database.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved accounts receivable collections by establishing clear communication channels and follow-up procedures with clients.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Input financial data and produced reports using Quickbooks.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies.
- Generated invoices upon receipt of billing information and tracked collection progress.
Education
Computer Engineering
Miami Dade College
Miami, FLHigh School Diploma -
Miami Senior High School
Miami, FL05.2008
Skills
- Operations Management
- Computer Skills
- Verbal and written communication
- Team Leadership
- Documentation And Reporting
- Good Judgment
- Customer Service
- Problem Resolution
- MS Excel
- Data Management
- Fluent in English and Spanish
- Attention to Detail
Timeline
Assistant Manager
International Wine Storage
08.2022 - Current
Manager
Antgiua USA
01.2015 - 04.2022
Computer Engineering
Miami Dade College
High School Diploma -
Miami Senior High School
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