Roberto Garcia

• Strengthened guest loyalty through attentive problem resolution while maintaining confidentiality at all times.
• Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
• Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.

Boosted efficiency within the housekeeping department through cross-training in various roles as necessary and shampoo and marble cleaning cleans, maintains corridors and guess elevators clean, locker rooms,Stairwells and other back the house areas. Performs runners duties to guess rooms upon guess request stocks supplies and linen for housekeeping shelves, assists with moving and clean furniture high dusting of guess rooms and/pull general rooms and clean carpet and marble clean, respond to guess request in a timely manner.

• Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
• Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
• Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
• Enhanced team productivity by maintaining a clean and organized work environment and clean interior and exterior cars, apply any waxes or sealants to protect and preserve surfaces, vacuums vehicle interior to remove loose dirt and debris, wet sand and buff vehicles surfaces while using a buffing wheel.