Roberto Garcia
Summary
Experienced Food Service / Customer Car service bringing 14 years and 7 moths of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Perceptive Manufacturing professional with expertise in production roles. Well-trained in warehouse procedures, safety protocols and machine setup. Successfully completes tasks to meet project goals or business expectations. Hardworking Successful working long hours in challenging environments, moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members and pitching in to help achieve team goals.
Overview
19
19
years of professional experience
Work History
Production Worker
Avatar Interior Technologies
01.2023 - Current
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Improved product quality by conducting thorough laboratory testing and analysis on raw materials, in-process samples, and finished products.
- Enhanced production efficiency by providing timely and accurate data for process control adjustments.
Machine Operaor/Saw Operator
Steves And Sons
07.2022 - 01.2023
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Attending School
UTSA - University Of Texas At San Antonio
03.2022 - 06.2022
Production Worker
Avanzar Interior Technologies
08.2021 - 02.2022
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Inspected final products to assess compliance
- with quality standards and established tolerances.
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
- Reviewed job specifications to determine appropriate setups for production runs.
- Evaluated components and final products against quality standards and manufacturing specifications.
- main task of ensuring materials are supplied where and when they are needed.
Customer Care Specialist
Harland Clarke Corporation
11.2020 - 08.2021
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Responded to customer calls and emails to answer questions about products and services.
Restaurant Manager
AAFES Exchange
11.2016 - 11.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Food Service Worker
AAFES
09.2005 - 11.2016
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
BBA - Business Management
The University of Texas At San Antonio
San Antonio, TXAssociate of Arts - Business Administration
Northwest Vista College
San Antonio, TX05.2017
Skills
- Management
- Quality Inspection
- Equipment Operation
- Product packing
- Customer Service
- Bookkeeping
- Problem-Solving
- Computer and Microsoft Office Skills
- Team building
- Time Management
Activities
Golfing
Timeline
Production Worker
Avatar Interior Technologies
01.2023 - Current
Machine Operaor/Saw Operator
Steves And Sons
07.2022 - 01.2023
Attending School
UTSA - University Of Texas At San Antonio
03.2022 - 06.2022
Production Worker
Avanzar Interior Technologies
08.2021 - 02.2022
Customer Care Specialist
Harland Clarke Corporation
11.2020 - 08.2021
Restaurant Manager
AAFES Exchange
11.2016 - 11.2020
Food Service Worker
AAFES
09.2005 - 11.2016
BBA - Business Management
The University of Texas At San Antonio
Associate of Arts - Business Administration
Northwest Vista College
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