Roberto Garcia
Lansing,MI
Summary
Dynamic and results-oriented professional with extensive experience at Mid Michigan Concrete Cutting and other notable companies. Excelled in heavy equipment operation and problem-solving, achieving significant improvements in project efficiency and safety. Skilled in fostering teamwork and collaboration, consistently exceeding performance targets. Expert in equipment troubleshooting and maintenance, enhancing productivity and reducing downtime.
Overview
23
23
years of professional experience
Work History
Operator
Mid Michigan Concrete Cutting
Rives Junction, MI
03.2017 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Conducted preventative maintenance on equipment to reduce repair costs.
Production Worker
General Motors, GM
Lansing, MI
03.2016 - 03.2017
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
Auto Glass Technician
Elite Auto Glass
Lansing, MI
01.2002 - 03.2016
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Applied primer, installed glass and monitored curing.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Replaced windshields and windows in vans, trucks and cars.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Wrote tickets, updated accounts and closed out work orders.
- Utilized advanced techniques for windshield repair, minimizing the need for full replacements when possible.
- Processed returns of glass and moldings.
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
- Increased company revenue through successful upselling of additional products and services during customer interactions.
- Managed inventory efficiently, reducing waste while maintaining sufficient stock levels for daily operations.
- Removed particles such as dirt and loose glass from damaged areas.
- Assisted customers with insurance claims, streamlining the process for a hassle-free experience.
Education
Associate Of Applied Science - Criminal Justice
Lansing Community College
Lansing, MI03.2015
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Heavy Equipment Operation
- Tool operation
- Hand and power tools
- Effective Communication
- Efficient multitasking
- Equipment Operation
Timeline
Operator
Mid Michigan Concrete Cutting
03.2017 - Current
Production Worker
General Motors, GM
03.2016 - 03.2017
Auto Glass Technician
Elite Auto Glass
01.2002 - 03.2016
Associate Of Applied Science - Criminal Justice
Lansing Community College