Summary
Overview
Work History
Education
Skills
Timeline
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Roberto Garcia

Edinburg

Summary

Proven customer service specialist, excelled at Domino's Pizza by enhancing customer satisfaction and resolving issues efficiently, showcasing exceptional problem-solving and active listening skills. Expert in complaint handling and customer relations, consistently maintaining professionalism in high-volume settings. Achieved significant repeat business through empathetic engagement and effective conflict resolution.

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Overview

3
3
years of professional experience

Work History

CSR

Domino's Pizza
02.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

Sales Associate

Xoom
02.2023 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Cashier

Whatabuger
02.2022 - 02.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

Education

Diploma - Welding

Edinburg North High School
Edinburg, TX
05.2021

Skills

  • Customer focus
  • Complaint handling
  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution
  • Relationship building
  • Customer relations
  • Payment processing

Timeline

CSR

Domino's Pizza
02.2024 - Current

Sales Associate

Xoom
02.2023 - 05.2023

Cashier

Whatabuger
02.2022 - 02.2023

Diploma - Welding

Edinburg North High School

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Roberto Garcia