Roberto garcia-diaz
North Las Vegas
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Service Manager
FINDLAY CADILLAC
02.2025 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Followed up with customers during and after installations to verify satisfaction.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
Service Advisor
DAVID WILSONS TOYOTA
11.2023 - 02.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Assistant Service Manager
PRESTIGE CHYRSLER, DODGE, JEEP, RAM
08.2022 - 11.2023
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Advisor
Desert 215 Superstore
05.2022 - 08.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
ASSISTANT SERVICE MANAGER
Team Chevrolet
06.2020 - 05.2022
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Food and Beverage Manager
THE STRAT
06.2019 - 06.2020
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Streamlined operations through regular review of processes and implementation of best practices.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Managed bar and wait staff and directed hiring program.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Fostered culture of excellence among staff, providing ongoing training and development opportunities that led to several internal promotions.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
Service Advisor
AutoNation
10.2015 - 06.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Porter
Fairway Chevrolet Truck Mega Store
09.2014 - 09.2015
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Performed cleaning and maintenance duties as directed.
- Demonstrated commitment through impeccable attendance and quality performance.
- Communicated with coworkers and managers about completed duties.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Facilitated smooth operations within the service department through effective communication with team members and supervisors.
- Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
- Supported sales team efforts, ensuring all vehicles were prepared and ready for test drives or delivery.
Education
High School Diploma -
DESERT ROSE
LAS VEGAS 06-2014
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Workflow management
- Performance goals
- Service upselling
- Sales and upselling
- Multi-line phone talent
- Policies and procedures adherence
- Calm under pressure
- Food and beverage operations
- Labor management
- Hygiene regulations
- Sanitation standards
- Food presentation
- Service delivery management
- Table management
- Menu pricing
- Front of house management
- Employee supervision
- Training and onboarding
- Customer service
- Team leadership
- Critical thinking
- Recruitment
- Staff supervision
- Profitability optimization
- POS terminal operation
Accomplishments
Top performing Service Advisor at each store, Awards from BG chemicals for selling product, Accolades from BMW such as Service Advisor of the Month Awards
Languages
Spanish
Native or Bilingual
Timeline
Assistant Service Manager
FINDLAY CADILLAC
02.2025 - Current
Service Advisor
DAVID WILSONS TOYOTA
11.2023 - 02.2025
Assistant Service Manager
PRESTIGE CHYRSLER, DODGE, JEEP, RAM
08.2022 - 11.2023
Service Advisor
Desert 215 Superstore
05.2022 - 08.2022
ASSISTANT SERVICE MANAGER
Team Chevrolet
06.2020 - 05.2022
Food and Beverage Manager
THE STRAT
06.2019 - 06.2020
Service Advisor
AutoNation
10.2015 - 06.2019
Service Porter
Fairway Chevrolet Truck Mega Store
09.2014 - 09.2015
High School Diploma -
DESERT ROSE
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