Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberto GARNICA

Houston,TX

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Always driving customer satisfaction, resolving complex issues, and increasing sales volume. Knowledgeable Sales Professional with 4 Years of Sales experience and 3 Years with Customer Service and Finance experience. Performance-driven with stellar record of accomplishment including 'Salesman of the Month' 16 times.

Overview

7
7
years of professional experience

Work History

Order Entry Specialist

Visual Comfort & Co
06.2025 - Current
  • Picked and packed delivered orders to assist in invoicing and processing of orders.
  • Effectively processed shipping claims with the appropriate vendors to recuperate losses on previous orders.
  • Developed strong relationships with clients through consistent professional communication regarding their orders.
  • Contributed to revenue growth by reaching out to previous open orders confirming and placing open past orders.
  • Maintained a positive SLA and high customer satisfaction rate within Zendesk.
  • Followed up and engaged open returns to effectively charge non-returned items and assist in retrieving items that were not yet returned.
  • Maintained expired pay by link holds, declined credit card holds, and unconfirmed orders.
  • Cleared over 750 back logged orders consisting of pay by link holds, declined credit card holds and unconfirmed orders.

Customer Experience Representative

Visual Comfort & Co
06.2024 - 06.2025
  • Developed strong relationships with clients, fostering a sense of trust and reliability in the company's services.
  • Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
  • Assisted in different fields within office, joining the VC Carrier team within 3 Months of start date, also assisting the Collections and Returns team within 6 Months of start date.
  • Accurately processes returns, generate and provide labels for customers as needed.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Resolves routine order issues independently, with a high customer satisfaction rate.
  • Solve Zendesk inquiries in a timely manner and maintaining a higher than required amount of solved tickets.
  • Scheduled and contacted customers for LTL Deliveries, ensuring timely communication with customers.
  • Effectively handled a high volume of online returns, phone calls, email, and Zendesk inquiries during scheduled day.

Sales Associate

Gulfgate Dodge
01.2020 - 05.2024
  • Provided exceptional customer service and product knowledge to drive sales.
  • Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Responded to inquiries from potential customers via email and telephone.
  • Showcased vehicle features and took customers on test drives in local area.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Maximized used inventory quality by managing trade-ins and sourcing more desirable vehicles at auctions.
  • Contacted customers after sale to provide owed add ons, encourage repeat business and request referrals.
  • Prospected and cold-called customers to develop new sales leads.
  • Generated and built my own lead source using Social Media with little to no cost out of the dealerships advertising budget.
  • Managed approximately 100-300 incoming calls, emails and social media inquiries weekly from customers.

Customer Service and Sales Associate

Exclusive Furniture
05.2018 - 01.2020
  • Resolved customer inquiries and complaints in a professional and timely manner.
  • Provided exceptional service by actively listening to customer needs and offering solutions.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Displayed professional standards at reception desk to impress visitors.
  • Maintained office supply inventory and placed orders to meet demand.
  • Obtained and processed payments from clients for products and services.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Developed reports and documents with Microsoft Excel by taking dictation and transcribing meeting notes.
  • Approved and qualified applications for financing, closed sales contracts while complying with state laws.
  • Demonstrated strong communication skills in interactions with diverse customers.
  • Became lead representative within 6 months of being hired.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

High School Diploma -

Pasadena Memorial High School
Pasadena, TX

Skills

  • Time management

  • Customer needs assessment

  • Relationship selling

  • Customer service

  • CRM knowledge

  • Sales presentation development

  • Problem-solving

  • Sales

  • Call center experience

  • Dynamics 365 Proficient

  • Typing speed

  • Complaint resolution

  • Returns processing

  • Client advocacy

Languages

English
Spanish

Timeline

Order Entry Specialist

Visual Comfort & Co
06.2025 - Current

Customer Experience Representative

Visual Comfort & Co
06.2024 - 06.2025

Sales Associate

Gulfgate Dodge
01.2020 - 05.2024

Customer Service and Sales Associate

Exclusive Furniture
05.2018 - 01.2020

High School Diploma -

Pasadena Memorial High School

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