Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roberto Gomez

Plano,Texas

Summary

Dynamic and resourceful Lead Server with extensive experience in the restaurant industry, excelling in high-volume dining environments. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in POS operations and team leadership, fostering a positive atmosphere while implementing upselling techniques to boost revenue.

Overview

1
1
year of professional experience

Work History

Server

Corrientes 348 Steakhouse
11.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server Lead

First Watch
05.2024 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Lead Server

Jako
12.2024 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.

Education

BUISNESS Administration - Business Admin

Richland College
Dallas, TX

Highschool Diploma -

UVM
Dallas, TX
06.2019

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • Organization and efficiency
  • POS system operations
  • Exceptional communication
  • Employee training and development
  • Sales techniques
  • Responsible and trustworthy
  • Relationship building
  • Critical thinking
  • Full service dining
  • High volume dining
  • Conflict management
  • Cleanliness standards
  • Customer service
  • Order accuracy
  • Service recovery
  • Guest relations
  • Heavy lifting
  • Fine dining experience
  • Dining area maintenance
  • Food and beverage pairings
  • Resourceful and reliable
  • Server support
  • Front-of-house display creation
  • Team motivation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Lead Server

Jako
12.2024 - Current

Server Lead

First Watch
05.2024 - 12.2024

Server

Corrientes 348 Steakhouse
11.2023 - 05.2024

BUISNESS Administration - Business Admin

Richland College

Highschool Diploma -

UVM

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Roberto Gomez