Roberto Gonzales
Valley Farms,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CNA IPU
The Lund Home Hospice Of the Valley
01.2022 - Current
- Assist patients with daily activities such as bathing and toileting, feeding, grooming, and light housekeeping
- Reposition patients which are bed bound
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Wear proper PPE and take Covid precautions for service
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Take vitals when needed
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Sanitize areas and maintain cleanliness
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Respond to calls for service
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensure safety and well-being of all residents
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answer incoming phone calls and provide information to inquiries
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provide customer service to visiting family and friends of patients
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Utilize Outlook for emails
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Enter and document pertinent services provided
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Assist Nurses and fellow Certified Nursing assistants in providing care for patients
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Home Health Aide
Hospice of the Valley
09.2021 - 01.2022
- Arrive at Patients home and conduct well-being check of Patient and note and report any discrepancies to RN
- Assist with daily activities such as bathing and toileting
- Fully groom patient
- After bathing, ensure all dirty laundry placed into washer and start cycle
- After visit, enter and document all services provided
- Assist Nurses in providing care to patients
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Caregiver
Enclave at Gilbert
08.2020 - 09.2021
- Assist with daily activities such as bathing and toileting, feeding, grooming, medication reminders, and light housekeeping
- Take vitals
- Wear proper PPE and take Covid precautions
- At times, perform duties as Med Tech
- Sanitize areas and maintain cleanliness
- Respond to calls for service
- Provide transportation as needed in facility and serve as a companion
- Ensure safety and well-being of all residents
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Caregiver
Select Health and Care
03.2020 - 08.2020
- Assist with daily activities such as bathing and toileting, feeding, grooming, medication reminders, and light housekeeping
- Wear proper PPE and take Covid precautions
- Respond to calls for service
- Provide transportation as needed in facility and serve as a companion
- Ensure safety and well-being of all residents
Gila River Indian Community
06.2016 - 12.2019
- Care, custody and control of incarcerated population
- Begin shift with a briefing by out-going Officer
- Ensure customer service by answering incoming phone calls
- Conduct visitation which requires interacting with the public to conduct Identification and warrant checks
- Ensure safety and security by conducting health and welfare checks inside dorm and cell areas
- Conduct direct supervision of daily activities and ensure accessibility for Inmates at Adult Detention and with Resident at Juvenile Detention to Programs such as GED/School Classroom, Library, Self-help programs, and Art class
- Ensure cleanliness of living areas, day rooms and facility by issuing cleaning supplies and supervising cleaning duties
- Conduct Formal and informal counts
- While working with Residents, Supervise and Implement daily schedule which includes day room and living area cleaning
- Escort Residents to classroom for School work and Recreation
- Use crisis intervention techniques such as 'Handle with Care' when a situation arises
- Check safety and security devices and intact and operational
- Provide meals and drinks
- Provide recreation time and showers for segregated inmates
- Provide medical and tank request and ensure information and requests are valid
- Log all shift information into Jail Management System
- Enforce department policies by issuing Disciplinary when applicable
- Write informational reports on pertinent situations which occurred during shift, for dissemination to staff
- Also occasionally was an OIC (Officer in Charge) at Juvenile detention
The GEO Group
04.2015 - 06.2016
- Care, custody and control of incarcerated population
- Arrive on duty and retain appropriate equipment (pepper spray, radio and keys) for shift
- Arrive at post and receive briefing by out-going shift
- Conduct inventory and safety and security device inspection of post
- Conduct Pat searches and strip searches of workers returning to their housing areas
- Conduct formal count and report to Count Officer
- Conduct health and welfare checks and enforce policies of the department
- Initiate ICS (incident command system) for emergency situations and request additional resources to bring facility back to normal operations
- Occasionally assigned as perimeter Officer which entails driving entire facility perimeter ensuring perimeter fence is not breached
- Log all pertinent information into post log journal
- Write informational and disciplinary reports
Pinal County Sheriff's Office
04.2006 - 11.2014
- Care, custody and control of incarcerated population
- Arrive at facility in department uniform and equipment
- Check out post key set
- Arrive at post and briefed by out-going Officer
- Conduct initial and health and welfare check, Formal count
- Ensure count clears
- Open cell doors and allow inmates to eat breakfast and sit in day room area
- Enforce rules and regulations of the department
- Ensure inmates have access to showers and recreation area
- Assist medical staff with medication distribution
- Initiate ICS (incident command system) for emergency situations and request additional resources to bring facility back to normal operations
- Receive court list for the day and inform inmates on court list
- 7+ years as Transportation Officer
- I conducted transports to court rooms, Department of Corrections, Hospitals, Justice of the Peace and various County facilities
- Ensure inmates are restrained properly and conduct contraband checks in vehicles and pat/strip searches of inmates being transported
- Ensure all booking paperwork is filled correctly
- Assist booking Officer with intake process
Education
A.A - Criminal Justice
Chaparral College
Tucson, AZ06.2006
High School Diploma -
John F Kennedy High School
Granada Hills CA06.1994
Skills
- Training for Trainers certification
- Spanish
- Good computer skills
- HIPAA compliance
- Complex Problem-solving
- Maintaining confidentiality
- Emergency response
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Patient advocacy
- Cultural sensitivity
- Reliable team player
- Compassionate
- Medical terminology
- Quality assurance
Certification
- Caregiver
- Med Tech
- Training for Trainers certification
Personal Information
Date of Birth: 09/24/76
Languages
Spanish
Professional Working
Timeline
CNA IPU
The Lund Home Hospice Of the Valley
01.2022 - Current
Home Health Aide
Hospice of the Valley
09.2021 - 01.2022
Caregiver
Enclave at Gilbert
08.2020 - 09.2021
Caregiver
Select Health and Care
03.2020 - 08.2020
Gila River Indian Community
06.2016 - 12.2019
The GEO Group
04.2015 - 06.2016
Pinal County Sheriff's Office
04.2006 - 11.2014
- Caregiver
- Med Tech
- Training for Trainers certification
A.A - Criminal Justice
Chaparral College
High School Diploma -
John F Kennedy High School
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