Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberto Gonzalez

Lecanto

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Merchandiser/Customer Service

Target
03.2023 - 07.2025
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Enhanced customer shopping experience with meticulous attention to product placement and accessibility.

Customer Service Representative/Cashier

Walgreens
02.2019 - 03.2023
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Lead Stylist

Hair Cuttery
05.2016 - 01.2019
  • Recorded notes for future reference about customer preferences and services delivered.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Highlighted hair in varying shades.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Used variety of hair styling tools and appliances.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Processed payments, entering sales in register for prompt customer service.
  • Escorted guests to and from treatment rooms for specialty salon services.
  • Distributed business cards outside of salon to generate new business.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Resolved guest complaints about service or style.
  • Organized sales area and work station to showcase products and boost sales.
  • Counted and documented opening and closing cash amounts daily.
  • Determined appropriate hair treatments based on conditions and textures.
  • Educated customers on products to maximize benefits.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Offered professional cuts, color services and extensions to salon customers.

Hairstylist

JCPenney Salon
04.2013 - 04.2016
  • Educated customers on products to maximize benefits.
  • Organized sales area and work station to showcase products and boost sales.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Processed payments, entering sales in register for prompt customer service.
  • Counted and documented opening and closing cash amounts daily.
  • Escorted guests to and from treatment rooms for specialty salon services.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Distributed business cards outside of salon to generate new business.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Determined appropriate hair treatments based on conditions and textures.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.

Hairstylist

Mark Alan Salon
01.2007 - 02.2013
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Educated customers on products to maximize benefits.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Processed payments, entering sales in register for prompt customer service.
  • Permed, relaxed and bleached hair for customers daily.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Distributed business cards outside of salon to generate new business.

Education

Trade School - Cosmetology

The Salon Professional Academy
Tampa, FL
01.2007

Associate of Arts - Tourism

Emory College of Puerto Rico
Caguas, PR
08.2000

Skills

    Customer Service

  • Excellent Written and Verbal Communication
  • Building Customer Relationships and Loyalty
  • Exceeding Customer Expectations
  • Payment Processing
  • Computer Proficiency and Microsoft Office
  • Strong Communication and Interpersonal Skills
  • Merchandise Recommendations
  • Product Knowledge
  • Inventory Management
  • Merchandising and Display
  • Documentation and Reporting
  • Goal-Driven
  • Creative Thinking
  • Information Ordering and Categorizing
  • Customer Relations
  • Handheld Scanners
  • Inventory Counts
  • Sales expertise
  • Creative merchandising
  • Cash handling
  • Cash register systems

Languages

Spanish
Native or Bilingual

Timeline

Merchandiser/Customer Service

Target
03.2023 - 07.2025

Customer Service Representative/Cashier

Walgreens
02.2019 - 03.2023

Lead Stylist

Hair Cuttery
05.2016 - 01.2019

Hairstylist

JCPenney Salon
04.2013 - 04.2016

Hairstylist

Mark Alan Salon
01.2007 - 02.2013

Trade School - Cosmetology

The Salon Professional Academy

Associate of Arts - Tourism

Emory College of Puerto Rico

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