Roberto Gonzalez
Houston
Summary
Dynamic professional with over 5 years of experience in logistics and operations management. Proven track record in enhancing customer satisfaction through effective conflict resolution and team supervision. Skilled in resource allocation, staff training, and maintaining operational efficiency while fostering a collaborative work environment.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Izakaya Cabin
02.2023 - 04.2025
- Supervised daily operations, ensuring workflow adherence to company policies.
- Engaged with customers to address inquiries and resolve complaints, enhancing satisfaction.
- Coordinated staff schedules and optimized resource allocation for team activities.
Front of House Supervisor
Bonez Tequila Bar
01.2021 - 02.2024
- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff to enhance team performance and operational efficiency.
- Managed inventory and coordinated with suppliers to maintain stock availability.
Assistant Housekeeping Manager
Elevation Hotel and Spa
08.2019 - 01.2021
- Supervised housekeeping operations, ensuring quality standards and operational procedures.
- Trained and mentored staff, fostering collaboration and professional development.
- Managed inventory of cleaning supplies, optimizing resources while maintaining service quality.
Owner Manager
The Roof Hostel
05.2012 - 07.2019
- Developed strategies to enhance operational efficiency and customer satisfaction.
- Established vendor relationships to streamline supply chain processes.
- Oversaw daily operations, ensuring compliance with regulations and company policies.
Beach Club Manager
Hotel Decameron Baru All Inclusive
10.2010 - 12.2011
- Managed daily club operations, ensuring exceptional member experiences.
- Developed training programs to enhance team performance and operational efficiency.
- Analyzed member feedback to drive strategic improvements in services.
Waiter's Assistant / Waiter
Royal Caribbean / Celebrity Cruises
08.2009 - 08.2010
- Delivered exceptional customer service, enhancing dining experiences and fostering guest loyalty.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to guarantee accurate food preparation and adherence to menu specifications.
- Trained and mentored new waitstaff, improving team performance and service standards.
- Resolved customer complaints professionally, maintaining positive relationships and satisfaction levels.
Education
Diploma - Customer Service
Chamber of Comerce
Cartagena Colombia02.2004
High School Diploma -
Gimnasio Cartagena ASPAEN
Cartagena Colombia12.1997
Skills
- Customer service
- Team training
- Resource allocation
- Staff supervision
- Conflict resolution
- Operational efficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Izakaya Cabin
02.2023 - 04.2025
Front of House Supervisor
Bonez Tequila Bar
01.2021 - 02.2024
Assistant Housekeeping Manager
Elevation Hotel and Spa
08.2019 - 01.2021
Owner Manager
The Roof Hostel
05.2012 - 07.2019
Beach Club Manager
Hotel Decameron Baru All Inclusive
10.2010 - 12.2011
Waiter's Assistant / Waiter
Royal Caribbean / Celebrity Cruises
08.2009 - 08.2010
Diploma - Customer Service
Chamber of Comerce
High School Diploma -
Gimnasio Cartagena ASPAEN