Roberto Granados Jr.
Lewisville,TX
Summary
Accomplished Business Tech Analyst with a proven track record at Bank of America, specializing in ACH solutions and operational efficiency. Thorough team contributor with strong organizational capabilities. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
VP, Consultant-Business Tech Analyst- ACH
Bank of America
11.2010 - Current
- Work with customers, implementation teams, and sales teams to better understand customer needs and recommend appropriate ACH solutions.
- Collaborate with cross-functional teams to successfully deliver comprehensive ACH solutions for clients.
- Make appropriate changes to ACX (Fiserv) system for new or additional ACH Services.
- Work with clients and Data Transmission Services Team to create new or updated ACH transmission connections.
- Conduct ACH pre production or post production National Automated Clearing House Association (NACHA) File format testing.
- Consistently meets productivity goals while committing 0% Client Impact Errors.
- Consistently rated as Meets or Exceeds Expectations on annual performance review.
Operations Consultant
Bank of America
11.2007 - 11.2010
- Make appropriate changes to the ACX (Fiserv) system for new or additional ACH Services within established SLA's.
- Verify Co-worker's changes to the ACX (Fiserv) system for new or additional ACH Services within established SLA's.
- Consistently met productivity goals while committing 0% Client Impact Errors.
- Consistently rated as Meets or Exceeds Expectations on annual performance review.
Education
Bachelor of Science - Organizational Leadership
Biola University
La Mirada, CASkills
- Client rapport
- Processes and procedures
- Multitasking
- Reliability
- Operational Efficiency
- Professionalism
Certification
Accredited ACH Professional (AAP) National Automated Clearing House Association (NACHA)
Timeline
VP, Consultant-Business Tech Analyst- ACH
Bank of America
11.2010 - Current
Operations Consultant
Bank of America
11.2007 - 11.2010
Bachelor of Science - Organizational Leadership
Biola University
Early Career
Electronic Funds Transfer (EFT) Administrator 6/1998 to 2/2007
Farmers Insurance Group Federal Credit Union, Los Angeles, CA
- Performed ACH and wire transfer functions.
- Analyzed computer-generated reports to verify integrity of transferred data
- Served as a liaison for Federal Reserve and Third Party Software Vendor
- Facilitated employee training of various EFT processing procedures
- Awarded Home Office 2002 Employee of the Year Runner-up
Visa Check Card Representative- Los Angeles, CA, 6/1997 to 6/1998
Farmers Insurance Group Federal Credit Union, Los Angeles, CA
- Collaborated with Credit Union Management and Third Party Vendors in order to develop and successfully rollout the Credit Union's Debit Card Program
- Responsible for all areas of Debit Card Customer Service.
- Assisted with employee training of Debit Card features and operational procedures
- Awarded Home Office 1997 Employee of the Year
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