Roberto Guillot
Las Vegas
Summary
Dedicated Banquet Server with expertise in event setup, food service, and customer engagement. Proven ability to maintain cleanliness and food safety, ensuring a memorable dining experience. Experienced banquet server skilled in delivering exceptional customer service and maintaining high service standards. Strong collaborator with kitchen staff, ensuring timely and accurate food service while adhering to cleanliness and safety protocols.
Overview
25
25
years of professional experience
Work History
Banquet Server
Westgate Resorts
Las Vegas
06.2007 - Current
- Set up banquet tables according to event specifications and client requests.
- Served food and beverages to guests in a timely and courteous manner.
- Assisted with the breakdown and clean-up of event spaces after functions.
- Collaborated with kitchen staff to ensure smooth service during events.
- Monitored guest needs and responded promptly to requests or concerns.
- Maintained cleanliness of work areas, ensuring compliance with safety standards.
- Provided excellent customer service by engaging with guests throughout events.
- Followed proper food handling procedures during service and preparation tasks.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Restaurant Waiter
LHV
Las Vegas
02.2006 - Current
- Greeted guests warmly and provided menu recommendations.
- Took customer orders accurately and relayed them to the kitchen.
- Served food and beverages promptly and efficiently to tables.
- Ensured cleanliness and organization of dining areas throughout shifts.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Managed cash register transactions and processed payments efficiently.
- Collaborated with kitchen staff to ensure timely food preparation.
basperson
Hilton
Las Vegas
01.2001 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cook
MGM Resorts
Las Vegas
06.2016 - 10.2018
- Prepared and cooked diverse menu items for high-volume dining operations.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Collaborated with team members to ensure timely food service delivery.
- Monitored inventory levels and reported needs for food supplies and ingredients.
- Followed recipes accurately to maintain consistency in food quality and presentation.
- Implemented proper food handling techniques to ensure safety standards compliance.
- Adapted menus based on seasonal ingredients and customer preferences efficiently.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
Cook
Caesars Entertainment
Las Vegas
03.2007 - 04.2008
- Prepared and cooked diverse menu items for high-volume dining operations.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Assisted in training new kitchen staff on safety and cooking procedures.
- Collaborated with team members to ensure timely food service delivery.
- Monitored inventory levels and reported needs for food supplies and ingredients.
- Followed recipes accurately to maintain consistency in food quality and presentation.
- Implemented proper food handling techniques to ensure safety standards compliance.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
High School Diploma -
Frank Pais
Santiago De Cuba Cuba 06-1992
Skills
- Event setup
- Food service
- Customer engagement
- Cleanliness maintenance
- Food safety
- Order accuracy
- Preparation techniques
- Food safety compliance
- Kitchen equipment operation
- Menu development
- Inventory management
- Event service coordination
- Customer relationship management
- Food presentation standards
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Cash register management
- Stress management
Languages
English
Professional
Spanish
Professional
Timeline
Cook
MGM Resorts
06.2016 - 10.2018
Banquet Server
Westgate Resorts
06.2007 - Current
Cook
Caesars Entertainment
03.2007 - 04.2008
Restaurant Waiter
LHV
02.2006 - Current
basperson
Hilton
01.2001 - Current
High School Diploma -
Frank Pais