Professional bilingual sales manager with over 15 years in the customer service industry, 8 years in the sales industry & 5 years in the restaurant industry. Passionate about leading & working with people. Involved with the community & managing a team for a non-profit soccer organization in the community for the last 8 years.
Hi, I’m
Roberto Hernandez
Houston,TX
Summary
Overview
16
years of professional experience
Work History
Verizon
Manager
11.2022 - Current
Job overview
- Coach and develop the team in order to deliver exceptional results.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Lead store operations & monitor inventory.
- Identify store gaps & create a plan of action to achieve sales goals.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and address issues.
Liberty Area Soccer Club
President
01.2015 - 06.2023
Job overview
- Responsible for leading the Club in a manner that supports and guides the organization’s mission as defined by the Board of Directors.
- Responsible for the enhancement of the Club’s image by being active and visible in the community and by working closely with other professional, civic and private organizations.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Presented and implemented website and integrated solutions to complement business operations.
- Directed regular monthly business meetings of Board of Directors for decision-making on budget expenditures, strategic planning and personnel issues.
VERIZON
Sales Rep
10.2015 - 10.2022
Job overview
- Create personalized solutions for customers including cellphones, tablets, internet, service plans, and accessories
- Build relationships with customers and follow up with them for future purchases
- Warm & cold calling with existing leads
- Contribute to team quota by exceeding on my personal targets for the month
- Work well in a fast-paced environment
- Worked from home(Inside Sales) for a year in 2020
Allegiance Bank
Bookkeeper
06.2011 - 09.2015
Job overview
- Balance accounts for cashier’s checks, money orders, expense checks, interest checks, payroll, and online bill pay
- Processed the following reports daily: NSF report, Non-Post report, and Stop Pay report
- Help customers with online banking issues, including, how to set up for online banking and mobile banking
- Answer phone calls and help customers with account information, including, account balance, transfers, payments, wire transfers, stop payments, check orders, CD rates, and paper statements.
Nopalitos Mexican Restaurant
Waiter/Server
10.2007 - 05.2011
Job overview
- Worked cash register
- Promoted drinks to customers
- Took food orders
- Trained new employees
- Greeted customers and provided excellent customer service.
Education
Bellevue University
Professional Retail Sales Management) Certificate
01.2017
University Overview
Lee CollegeBaytown, TX
Bachelor of Arts from Business Administration And Management
05.2014
University Overview
Skills
- Customer Service
- Excellent Communication Skills
- Sales Expertise
- Win Win Mentality
- Team Leadership
- Self Motivated
- Marketing Skills
- Management
Languages
Languages
Accomplishments
Accomplishments
- Winners Circle 2022
Timeline
Manager
Verizon
11.2022 - Current
Sales Rep
VERIZON
10.2015 - 10.2022
President
Liberty Area Soccer Club
01.2015 - 06.2023
Bookkeeper
Allegiance Bank
06.2011 - 09.2015
Waiter/Server
Nopalitos Mexican Restaurant
10.2007 - 05.2011
Bellevue University
Professional Retail Sales Management) Certificate
Lee College
Bachelor of Arts from Business Administration And Management
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