Roberto Hernandez
Chicago,IL
Summary
Experienced Server with over 30+ years coordinating food preparation and service for up to 2000+ guests at private, business and public events. Skillfully managed team, food and time issues with excellent problem-solving and multitasking abilities. Efficiently carried out work smoothly and without delay using clear communication.
Overview
45
45
years of professional experience
1
1
Certificate
Work History
Caterer
Only Solutions
Chicago, IL
10.2022 - Current
- Organized and coordinated catering events with clients to ensure their needs were met.
- Provided a menu based on budget and food preference
- Developed menus and recipes according to client requests.
- Ordered necessary supplies from vendors for catered events.
- Managed inventory of catering equipment including chafing dishes, serving utensils, linens.
- Kept track of all costs associated with each event in order to stay within budget parameters.
- Provided direction to staff during setup and service of catered events.
Inside Caterer
Space Stage Studio
Chicago, IL
01.2019 - 09.2022
- Organized event menus and food preparation schedules to ensure timely delivery of services.
- Created attractive buffet displays for catering events, ensuring that all foods were properly arranged and labeled.
- Coordinated with clients to determine desired menu items and special dietary needs.
- Maintained cleanliness of catering equipment and work areas throughout the duration of an event.
- Set up banquet tables with appropriate linens, china, glassware, silverware, condiments, decorations.
- Serviced special guests and maintained full discretion
Server
Danzinger Kosher Catering
Lincolnwood, IL
10.2002 - 05.2006
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed all traditional Kosher rules
- Was made Kosher certified by the Israeli Consulate of Chicago
Restaurant Manager /Managing Partner
The Executives on Randolf
Chicago, IL
06.1999 - 09.2002
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Catered to distinguished guests and maintained full discretion
- Chicago Magazine recognized The Executives on Randolph as one of the best restaurants of Chicago
Restaurant Manager
Concordia Restaurant
Chicago, IL
07.1994 - 01.1999
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created new menu items based on customer feedback and industry trends.
Butler
Lead Attorney for the Archdiocese of Chicago
Chicago, IL
01.1995 - 11.1996
- Assisted in the coordination of events and parties for the employer's family and friends.
- Responded to requests from the employer or other members of the household promptly.
- Scheduled appointments for the employer as requested by them.
- Managed correspondence with vendors, suppliers, service providers. on behalf of the employer.
- Maintained an inventory of supplies necessary for daily operations of the house or estate.
- Ensured that all areas within the residence were kept clean at all times.
- Prepared meals according to specific instructions given by the employer or other members of the household.
- Arranged transportation services for employers when they need to attend business meetings or social engagements away from home.
Server
East Bank Club
Chicago, IL
07.1993 - 01.1994
- Tended and served to key clients
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Maintained discretion with well known clients
- Delivered food orders promptly and courteously.
Server
Embassy Suites Hotel
Lombard, IL
05.1991 - 06.1993
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Reviewed daily specials, menu changes and service specifications.
- Suggested additional items to customers to increase restaurant sales.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Daily review of menu of a Jamaican Restaurant
Server
Steak & Ale Restaurant
Oak Brook, IL
10.1989 - 09.1991
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Holiday Inn City Center
Chicago, IL
06.1979 - 09.1989
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Was recognized as employee of the month and employee of the year
- Was awarded a cash incentive on a weekly basis because of my areas prepardness
Skills
- Event Management
- Contract Negotiations
- Banquet Coordination
- Vendor Management
- Fluent in Spanish
- Safe Food Handling
Accomplishments
- Chicago Magazine recognized The Executives on Randolph as one of the best new restaurants of Chicago
Languages
Spanish
Native/ Bilingual
Certification
- Kosher Certified by the Israeli Consulate of Chicago
Timeline
Caterer
Only Solutions
10.2022 - Current
Inside Caterer
Space Stage Studio
01.2019 - 09.2022
Server
Danzinger Kosher Catering
10.2002 - 05.2006
Restaurant Manager /Managing Partner
The Executives on Randolf
06.1999 - 09.2002
Butler
Lead Attorney for the Archdiocese of Chicago
01.1995 - 11.1996
Restaurant Manager
Concordia Restaurant
07.1994 - 01.1999
Server
East Bank Club
07.1993 - 01.1994
Server
Embassy Suites Hotel
05.1991 - 06.1993
Server
Steak & Ale Restaurant
10.1989 - 09.1991
Server
Holiday Inn City Center
06.1979 - 09.1989
References
References available upon request.
References
References available upon request.
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