Roberto Herrera
Carson,CA
Summary
Accomplished Front End Supervisor and E-Commerce Lead at Pavilions Grocery Store, adept in e-commerce platforms and inventory tracking. Excelled in enhancing customer satisfaction through meticulous order fulfillment and exceptional service, achieving high efficiency. Skilled in team leadership and problem-solving, consistently improving operational workflows.
Overview
8
8
years of professional experience
Work History
Front End Courtesy Clerk
Pavilions Grocery Store
09.2016 - 06.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Contributed to positive customer interactions by remaining professional and patient while handling inquiries or complaints.
Food Clerk
Pavilions Grocery Store
09.2018 - 11.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Front End Supervisor
Pavilions Grocery Store
06.2022 - 07.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Closed cash registers and transferred money to safe at end of day.
- Conducted money transfer via Western Union.
E-Commerce Lead
Pavilions Grocery Store
07.2024 - Current
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Analyze metrics in search for areas of improvement.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Associate Of Science -
El Camino College
Torrance, CA06.2022
Skills
- Team Leadership
- Communication
- Problem-Solving
- Customer Service
- Order fulfillment
- POS system proficiency
- Order fulfillment
- Positive attitude
Timeline
E-Commerce Lead
Pavilions Grocery Store
07.2024 - Current
Front End Supervisor
Pavilions Grocery Store
06.2022 - 07.2024
Food Clerk
Pavilions Grocery Store
09.2018 - 11.2022
Front End Courtesy Clerk
Pavilions Grocery Store
09.2016 - 06.2018
Associate Of Science -
El Camino College
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