Roberto Hinojosa
Mission
Summary
With 13 years of experience at the City of Mission, I have developed expertise in budgeting, customer service, and people management. These skills have shaped me into a dedicated leader who prioritizes providing top-notch service to employees and citizens. Now, I am prepared to step into the role of Utility Board Secretary/Director of Admin Services. As the Utility Board Secretary/Director of Admin Services, my objective is to cultivate a positive work environment that emphasizes open communication, effective problem-solving, and ongoing process improvement. My commitment lies in delivering excellence in all aspects of my work.
Overview
22
22
years of professional experience
Work History
Executive Director of Organizational Development
City of Mission
04.2023 - Current
- Oversee Human Resources, Civil Service and Risk Management Departments
- Address and administer employee personnel issues and employee grievances
- Assisted with employee disciplinary actions in conjunction with Human Resources
- Coordinated and prepared annual budgets for Organizational Development Departments
- Develop strategies for lowering Group Health and Benefits costs
- Worked closely with executive team to guide operational strategy.
- Aligned department vision, goals, and objectives with City strategy to achieve consistently high results.
- Continue all responsibilities of Risk Management Director.
Risk Management Director
City of Mission
01.2011 - 01.2023
- Utilized best practices to accurately process and manage over 1,300 workers' compensation claims, more than 800 liability claims
- Performed proactive audits on workers’ compensation, auto and property schedules that saved the City over $200,000 in discounts over the last 8 years
- Worked closely with department heads on safety issues and all claim concerns
- Implemented safety boot payroll deduction program enabling City employees affordable access to safety boots
- Responsible for creating and implementing Covid-19 procedures and protocols for the City as well as conducting Covid-19 trainings and procuring P.P.E
- For Covid-19 prevention
- Responsible for the procurement and distribution of all safety supplies in the City
- Conducted and procured trainings in various topics such as, various Safety trainings, Customer Service, Ethics, Sexual Harassment, Safe Driving, Covid, Heat Stress, Cyber Security, and Reasonable Suspicion
- Guided the City to be the number one user of TML-IRP’s Online Learning Center in the State in the 2023-2024 FY
- Work in conjunction with insurance adjusters, attorneys and loss control as the fund contact for TML-IRP
- Represent the City during mediations
- Coordinated over 900 Drug screenings
- Responsible for preparing and managing a departmental budget
- Provided prompt, accurate, and friendly customer service.
Project Manager/Storm Water Coordinator
City of Mission
01.2010 - 01.2011
- Reviewed best management practices for the storm water management program
- Made sure City was in compliance with the Texas Pollutant Discharge Elimination System by TCEQ.
Broker/Owner
Pinnacle Real Estate & Investments
01.2006 - 01.2010
- Established and managed real estate business as sole proprietor
- Coordinated marketing campaigns for various properties
- Prepared market and site analysis for many commercial transactions
- Made prudent decisions from analysis of data obtained from market and site reports
- Maintained positive dialogue with clients and customers
- Effectively communicated thoughts and ideas during negotiations
- Involved in numerous real estate transactions in both commercial and residential sectors.
Realtor/Agent
AAA Real Estate & Investments
01.2003 - 01.2006
- Originated and facilitated multiple real estate sales, including the transaction of a 2-million-dollar commercial property
- Attained Broker’s license in two years.
Education
No Degree -
South Texas College of Law
Houston, TX2003
Bachelor of Business Administration (B.B.A.) - Management
Texas A&M University
College Station, TX05.2001
Skills
- Proficient with Microsoft Office including Word, Excel, PowerPoint, Publisher and Teams
- Working knowledge of Incode
- Excellent written and verbal communication skills
- Outstanding customer service
- Strong sense of urgency about solving problems and getting work done
- Leadership Development
- Team Management
- Budget Management
Activities
Texas Public Risk Managers Association Member, RGV HR Consortium Member, National Association of Realtors, Texas Association of Realtors, Greater McAllen Association of Realtors, Leadership McAllen Class XXIV, Teaching Leader with Bible Study Fellowship International, Class Facilitator at BT McAllen Church
Timeline
Executive Director of Organizational Development
City of Mission
04.2023 - Current
Risk Management Director
City of Mission
01.2011 - 01.2023
Project Manager/Storm Water Coordinator
City of Mission
01.2010 - 01.2011
Broker/Owner
Pinnacle Real Estate & Investments
01.2006 - 01.2010
Realtor/Agent
AAA Real Estate & Investments
01.2003 - 01.2006
No Degree -
South Texas College of Law
Bachelor of Business Administration (B.B.A.) - Management
Texas A&M University
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