Roberto Iglesias
Houston,TX
Summary
To obtain an entry-level drafting/document control position in the automotive repair industry that will benefit from my strong initiative and attention to detail dealing with commercial accounts and customer base Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Serivce Advisor
Momentum BMW MINI
10.2020 - 04.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
Store Manager
National Tire and Battery
05.2018 - 12.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Firestone Complete Auto Care
05.2009 - 05.2017
- Challenging position as Store Manager at Firestone Complete Auto Care location with 90K a month revenue
- Hire ASE certified mechanics and sales associates
- Estimate man hours and schedule employees based on store needs
- Supervise Tech Productivity
- Open and close the store, gain National Accounts.
Education
High School Diploma -
New Beginnings Christian Academy
01.2008
Skills
- Mechanically Inclined individual with 8 years of automotive repair Experience
- Administrating National accounts
- Generate Labor, Material, Man Hour, and Inventory Reports, including Forecasting
- Payroll administration
- Depositing store’s money into corporate bank account
- Trusted with the security archives of the branch
- Frontline interaction with vendors and customers
- Computer Skills
- Documentation And Reporting
- Customer Service
- Quality Control
- Service Estimates
References
- Bilma Sanchez, Jacobs Engineering, 832-531-3538
- Kim Radke, Partner Owner/Store Manager/Firestone, 832-495-1636
- Felipe Rodriguez, District Manager/NTB, 682-209-3688
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Serivce Advisor
Momentum BMW MINI
10.2020 - 04.2024
Store Manager
National Tire and Battery
05.2018 - 12.2019
Store Manager
Firestone Complete Auto Care
05.2009 - 05.2017
High School Diploma -
New Beginnings Christian Academy
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