Roberto Jacobo
Yucaipa,CA
Overview
2026
2026
years of professional experience
1
1
Certification
Summary
Dynamic and dedicated professional with extensive experience in customer service at Sinclair Gas Station and Happy Boy Carwash. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and team collaboration, consistently fostering positive relationships to drive repeat business and operational efficiency.
Work History
Cashier
Sinclair Gas Station
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Provided prompt and courteous service, addressing customer inquiries effectively.
- Assisted in inventory management by restocking shelves and monitoring stock levels.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints and issues, promoting positive relationships and satisfaction.
- Adhered to safety protocols and company policies to maintain a secure environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Carwash Associate
Happy Boy Carwash
09.2024 - 10.2025
- Assisted in daily carwash operations, ensuring high standards of cleanliness and customer satisfaction.
- Operated washing equipment efficiently to maintain quality service delivery.
- Collaborated with team members to optimize workflow and reduce turnaround time for vehicle servicing.
- Maintained inventory of cleaning supplies, ensuring availability for uninterrupted operations.
- Adhered to safety protocols, promoting a safe working environment for staff and customers.
- Engaged with customers to address inquiries, enhancing overall service experience.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Business Administration
Cerro Coso Community College
Ridgecrest, CABusiness And Technology
Palo Verde Community College
Blythe California Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Cash register systems
- Payment processing
- Product restocking
- Refunds and exchanges
- Merchandise restocking
- Cash drawer balancing
- Refund handling
Certification
Computers and information systems
Languages
Bilingual: English and Spanish
Native or Bilingual
Timeline
Carwash Associate
Happy Boy Carwash
09.2024 - 10.2025
Cashier
Sinclair Gas Station
Business Administration
Cerro Coso Community College
Business And Technology
Palo Verde Community College