Roberto Juarez
Lewisville
Summary
Proven leader in food service management at HEB Grocery Store, where I lead a team efficiency and customer satisfaction enhancements. Expert in sanitation standards and staff development, I've significantly contributed to operational improvements and revenue growth. My strong work ethic and leadership skills have create and collaborative environments that exceed targets and uphold the highest service quality and standards.
Experienced food service professional with strong focus on team collaboration and achieving results. Skilled in inventory management, customer service, and food safety practices. Adaptable and reliable, consistently meeting changing needs and expectations. Known for fostering positive team environment and ensuring high-quality outcomes.
Overview
10
10
years of professional experience
Work History
Deli Lead
HEB Grocery Store
10.2023 - Current
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Contributed to budget preparation by providing input on staffing needs, equipment upgrades, and other operational expenses.
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
- Increased revenue through upselling techniques that highlighted premium product options available within the department.
- Providing superior customer satisfaction by ensuring timely and efficient service in the deli department.
- Ensured compliance with federal, state, and local regulations regarding food safety and ORT standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Food and Beverage Team Leader
Target
06.2018 - 07.2023
- Creatively displayed merchandise and store items, which helped boost sales during peak shopping times.
- Improved team efficiency by implementing new inventory management processes.
- Delegated tasks to employees and monitored completion.
- Coached team members in effective strategies to help attain weekly and monthly sales goals.
- Maintained accurate records of inventory transactions, enabling effective decision-making based on data trends.
- Assisted in budget planning and monitoring expenses, contributing to overall financial objectives of the company by creating effective schedule and watching labor.
- Demonstrated high levels of service to guests to impart importance of customer engagement and assistance to all team members.
- Collaborated with other departments to optimize cross-functional operations and communication.
- Maintained cleanliness and in-stock position within work areas and became cross-trained and assisted in other areas.
- Maintained long-term relationships with national and local vendors.
Kitchen Manager
McDonald's
06.2015 - 05.2018
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Creating scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal customers experiences.
- Developed strong team cohesion by open communication and providing constructive feedback to staff members.
Education
High School Diploma -
Little Elm High School
Little Elm05-2018
Skills
- Strong work ethic
- Sanitation standards
- Multitasking and organization
- Customer service
- Staff training and development
- Food safety
- Team collaboration and leadership
- Policy and procedure enforcement
Timeline
Deli Lead
HEB Grocery Store
10.2023 - Current
Food and Beverage Team Leader
Target
06.2018 - 07.2023
Kitchen Manager
McDonald's
06.2015 - 05.2018
High School Diploma -
Little Elm High School
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