Roberto Juarez-Thompson
Las Vegas,Nevada
Summary
Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Subject Matter Expert (SME)
QuestX
02.2023 - Current
- I assist our customer service representatives in any questions or difficult situations they may come across while attempting to dispatch roadside assistance over the phone for our customers
- I also handle escalation calls from upset customers, and occasionally help out with dispatching service when we’re busy.
Patient Transporter
Sunrise Hospital
03.2016 - 02.2023
- I provide safe and efficient movement of patients throughout the hospital
- I connect and disconnect leads on monitors, set up telemetry boxes, move gurneys, beds, and wheelchairs, ensure that patients are set up safely in their new room and provide nurses/CNA's with any and all info and medications handed off to me by the previous RN.
Bartender
Las Vegas Eagle
01.2016 - 03.2016
- I serve drinks exactly to the liking of customers and run the gaming for the bar as well
- I also provide a positive environment in which I made my living from
- I also use numerous computer systems to provide the best drinking environment as well as maintain the hygiene and professional veneer of the establishment.
CSR in Tech Support
Knoah Solutions
08.2014 - 01.2016
- I field inbound technical support calls for Huawei, a telecommunications manufacturing company.
KJ
Roll N Mobile
02.2014 - 10.2014
- As a karaoke host, I navigate through tech and sound equipment, and provide a positive environment in which I made my living from
- I also use numerous computer systems to provide the best sound quality, as well as the most current music.
KJ
E-String
04.2013 - 02.2014
- I host Karaoke at one of the most popular bars in the Henderson/Las Vegas area
- I deal with business at a very fast-paced environment and am able to calmly handle each customer leaving them feeling like they had received the best customer service possible.
Tier 1 Agent
Sitel
10.2010 - 04.2013
- I provide tech support to the 77 million consumers of the Playstation Network
- I provide courteous and empathetic service.
Sales Associate
M&K Enterprises
03.2010 - 05.2010
- At M&K, I am expected to provide customer service as well as keep my department up to standards and restocking
- I am also handling cash.
Driver
Round Table Pizza
03.2009 - 02.2010
- As a driver for RTP, I deliver food to the residence’s of our customers in a timely and efficient manner so they would receive their food while still hot
- I manage money at the register as well as the customer’s doors with accuracy and efficiency
- When I am not driving, I am in the restaurant helping to prepare the food and keep the dining area clean.
Counter Crew
Raising Cane’s
05.2007 - 03.2009
- As a member of the counter crew, I provide fast and accurate order taking and cashiering, take orders, clean the lobby, bathrooms, and countertops, and maintain an adequately supplied station.
Floor Staff
Regal Cinemas
10.2006 - 05.2007
- As an usher, I take food orders, maintain the cleanliness of the theaters, sweep the hallways, and clean the bathrooms
- As a cashier, I provide fast, accurate, and efficient customer service and cash handling skills.
Education
Graduate -
Silverado High School
06.2008
Skills
- Training and mentoring
- Strong analytical skills
- Customer Focus
- Creative solutions
References
- Michaela Kelly, Supervisor at Sunrise Hospital, (385) 227-6151
- Andi Manwill, Supervisor Regal Cinemas Colonnade 14, (702) 575-4041
- Will Ramsey, Co-Worker at Sitel, (702) 762-8248
Timeline
Subject Matter Expert (SME)
QuestX
02.2023 - Current
Patient Transporter
Sunrise Hospital
03.2016 - 02.2023
Bartender
Las Vegas Eagle
01.2016 - 03.2016
CSR in Tech Support
Knoah Solutions
08.2014 - 01.2016
KJ
Roll N Mobile
02.2014 - 10.2014
KJ
E-String
04.2013 - 02.2014
Tier 1 Agent
Sitel
10.2010 - 04.2013
Sales Associate
M&K Enterprises
03.2010 - 05.2010
Driver
Round Table Pizza
03.2009 - 02.2010
Counter Crew
Raising Cane’s
05.2007 - 03.2009
Floor Staff
Regal Cinemas
10.2006 - 05.2007
Graduate -
Silverado High School