Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Roberto La Rosa

Houston,USA

Summary

Adaptable student with knowledge of account development, brand management, and client relations. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for teamwork by my peers, I can be relied upon to help your team achieve its goals. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Skilled call center professional with proven track record of driving team performance and delivering results. Excels in fostering strong team collaboration, adapting to changing needs, and ensuring customer satisfaction. Adept at managing high-volume environments, resolving complex issues, and implementing effective strategies. Known for reliability, leadership, and focus on achieving targets.

Overview

10
10
years of professional experience

Work History

Call Center Supervisor

Compass Group USA
09.2023 - Current
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Reduced average handle time through the implementation of effective call handling techniques and scripts.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.

SALES ASSOCIATE

Conns Home Plus
05.2018 - 08.2023
  • Trained new employees on company policies and strong sales techniques.
  • Maximized profits through effective cross-selling strategies during checkout process.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
  • Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Utilized active listening techniques to identify customer needs and provided appropriate solutions.
  • Built and established strong relationships with customers, enabling long-term partnerships.

WAREHOUSE SUPERVISOR

Jeff Hass Mazda
04.2017 - 04.2018
  • Conducted regular audits of warehouse operations to identify areas of improvement.
  • Organized physical layout of warehouse space for optimal workflow efficiency.
  • Trained new warehouse personnel in proper storage techniques and safety procedures.
  • Created reports for upper management detailing warehouse performance indicators such as labor costs, delivery times, and material handling costs.

SALES REPRESENTATIVE

Momentum BMW
02.2016 - 01.2017
  • Negotiated contracts with vendors to achieve cost savings objectives.
  • Cold-called potential customers to generate leads.
  • Responded promptly to customer queries to increase overall satisfaction.

PERSONAL TRAINER

24 Hours Fitness
03.2015 - 10.2016
  • Observed participants and informed them of corrective measures necessary for skill improvement.
  • Created a variety of innovative aerobic and strength-training exercises to maximize results.
  • Educated clients on nutrition principles and healthy lifestyle habits.
  • Maintained fitness equipment.
  • Advised clients on proper rest periods between workouts.

Education

Associate in Science (A.S.) - Nursing

Houston Community College

Skills

  • Time Management
  • Sales Expertise
  • Customer Service
  • Sales Training
  • Social Perceptiveness
  • Verbal Communication
  • Coaching and mentoring
  • Call monitoring
  • Quality assurance
  • Staff motivation

LANGUAGES

Spanish
Bilingual

Timeline

Call Center Supervisor

Compass Group USA
09.2023 - Current

SALES ASSOCIATE

Conns Home Plus
05.2018 - 08.2023

WAREHOUSE SUPERVISOR

Jeff Hass Mazda
04.2017 - 04.2018

SALES REPRESENTATIVE

Momentum BMW
02.2016 - 01.2017

PERSONAL TRAINER

24 Hours Fitness
03.2015 - 10.2016

Associate in Science (A.S.) - Nursing

Houston Community College