Roberto Ledesma

• Deliver immersive, hands-on demos of Ray-Ban Meta AI Glasses and Meta Quest mixed-reality devices, transforming customer interactions into high-impact product experiences.

• Acting as a product subject matter expert, clearly explaining features, accessories, and use cases while tailoring each demo to the customer’s needs and comfort level.

• Consistently achieving and exceeded KPIs, sales targets, and demo conversion goals, using consultative communication and strong customer engagement.

• Processed transactions accurately through the client’s Point of Sale (POS) system while maintaining a smooth, premium, white-glove customer experience.

• Supported daily retail operations including opening/closing procedures, maintaining interactive displays, ensuring all demo stations were functional, clean, and fully updated.

• Showcased strong presentation and storytelling abilities, using clear communication, active listening, and enthusiasm to influence customer decisions.

• Collaborate with store leadership and event teams during in-store and off-site activations, maintaining professionalism, punctuality, and top-tier customer service during peak hours, nights, and weekends.

• Promptly responded to inquiries and requests from prospective customers.

• Authored detailed reports on property damage, theft, unauthorized persons, and unusual incidents.
• Greeted guests courteously while prioritizing safety and security.
• Responded swiftly and effectively during emergencies to minimize risk and damage.
• Enforced security protocols and escorted non-compliant individuals calmly and promptly.
• Conducted regular patrols of hotel grounds and facilities to safeguard assets and personnel.
• Monitored surveillance systems; promptly addressed suspicious activities and emergencies.

• Negotiate Property Damage Settlements with Customers for Claim Resolutions.
• Assist with Energy System Termination Requests.
• Support Customer De-escalations and Resolve Business Disputes.
• Conduct In-Depth System Production Analysis and Review Savings.
• Assist in Troubleshooting App and Technology Issues.
• Utilize Critical Thinking to Analyze Problems, Evaluate Solutions, and Make Informed Business decisions.
• Collected and organized data, built financial and economic models and developed data visualizations to perform quantitative analyses.

• Delivered security services at high-volume nightlife venues, ensuring the safety of guests and employees.
• Screened guests and verified identification at entry points with discretion and professionalism.
• Coordinated with internal teams and law enforcement during high-profile events.
• Managed crowd control, escorted VIPs, and de-escalated potential disruptions effectively.
• Maintained professional appearance and composure in fast-paced, high-stress environments.
• Responded rapidly to emergencies, assessing and resolving issues proactively.