Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberto Lopez

Astoria,OR

Summary

Experienced Production Leader with 5 years of experience monitoring Tesla manufacturing. First-rate leadership and team building talents with understanding of manufacturing deadlines and goals. Adept at troubleshooting machine issues and performing repairs. Organized, goal-oriented motivator of team members to meet production goals.

Overview

7
7
years of professional experience

Work History

Lead Production Associate

Tesla
08.2017 - 11.2022
  • Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
  • Monitored workers on site during production activities for safety procedures compliance.
  • Kept records of equipment, budgets, deliveries and supplies and made paperwork available to management for evaluation.
  • Updated production metrics and facilitate regular team communication.
  • Evaluated manufacturing equipment for safety and functionality using Lock-out-Tag-Out procedures.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Monitored employee actions for adherence to safety procedures.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Reviewed production schedules and streamlined processes.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Inspected finished products for quality and adherence to customer specifications.
  • Inspected products and machines to maintain quality and efficiency.
  • Trained multiple associates to be able to perform job duties duties as well adhere to production demand in a high speed volume

Customer Service Representative

Humana
01.2015 - 01.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Recorded actions taken, issues resolved and pharmacutical information to effectively manage customer accounts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Ripon High School
Ripon, CA
05.2014

Skills

  • Handle Daily Flowdown/Standown Meetings
  • Manufacturing Principles
  • Materials Assembly
  • Maintaining Clean Work Areas
  • Knowledge of Production Processes
  • Quality Production
  • Quality Inspections and Reporting
  • Safety Standards Compliance
  • Teamwork and Communication
  • Root Cause Analysis Participation
  • Performance Goals

Timeline

Lead Production Associate

Tesla
08.2017 - 11.2022

Customer Service Representative

Humana
01.2015 - 01.2017

High School Diploma -

Ripon High School

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Roberto Lopez