Roberto Lopez

• Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
• Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
• Optimized menu offerings based on market research analysis leading to increased popularity among target demographics.
• Introduced themed nights attracting specific clientele groups thus diversifying the customer base.

Provide a safe environment and unforgettable guest experience. Responsible for multiple entry locations and casino floor positions.

- Took responsibility in everything I do

- Provided the most knowledgeable and helpful experience to patrons and staff.

- showed empathy towards all guests and customers

- work as a team member and assist with all to include medical emergencies

• Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
• Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
• Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
• Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
• Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
• Improved operational efficiency by streamlining processes and implementing time-saving strategies.
• Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
• Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
• Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
• Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Monitored front areas so that questions could be promptly addressed.
• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Kept high average of performance evaluations.
• Interceded between employees during arguments and diffused tense situations.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Maintained open lines of communication between suppliers, transportation providers, and end-users to ensure smooth delivery schedules.
• Promoted a culture of continuous improvement within the supply department through regular feedback and process evaluations.
• Achieved compliance with audit performance requirements.
• Reported property accountability data using Standard Property Book System-R (SPBSR).