Roberto Lopez
Phoenix
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning and coordinating a wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key contacts and vendors.
Overview
9
9
years of professional experience
Work History
Body Shop Technician
Gerber Collision
10.2024 - Current
- Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
- Delivered consistent quality results by following manufacturer guidelines for all vehicle repairs.
- Diversified skill set through cross-training opportunities within the shop, increasing versatility as a technician.
- Reduced downtime for clients by completing body repair tasks efficiently and within established timeframes.
Assistant Food and Beverage Manager
JW Marriott Camelback Inn
01.2024 - 10.2024
- Mentored team members, fostering professional growth opportunities through guidance and constructive feedback.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Be on the floor consistently to make sure my associates always had a manager presents and always be ready to lend a hand where I could
Lead Event Support Expert
JW Marriott Camelback Inn
09.2019 - 12.2023
- Gathered and removed used linens from tables to prepare for cleaning.
- Reset ballrooms, meeting spaces and banquet areas for future functions by disassembling tables and chairs, removing wall decorations and properly storing equipment.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Delegated tasks to staff members to maximize production under tight deadlines.
Server
Over Easy Biltmore
08.2018 - 08.2020
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept register accurate through correct billing, payment processing and cash management practices.
Crew Leader
AMC Dine-in Theatres Esplanade 14
01.2018 - 08.2018
- Monitored inventory and reported items to be restocked for each job.
- Communicated operational issues and changes to supervisor on regular basis.
- Provided outstanding customer service.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Followed standards and procedures to maintain safe work environment.
- Trained employees so that they were well-educated in time management and the proper ways to complete their job duties.
Crew
McDonald's
07.2015 - 09.2017
- Greeting customers with a smile.
- Taking accurate food orders.
- Preparing food.
- Restaurant Cleanliness.
- Ensuring items are well stocked.
Education
Associate of Applied Science - Business
Phoenix College
Phoenix, AZ05.2019
High School Diploma -
Camelback High School
Phoenix, AZ05.2017
Skills
- Excellent communication abilities
- Building guest relationships
- Active listening skills
- Skilled problem solver
- Motivated team player
- Natural leader
- Goal-oriented
- Fluent in English and Spanish
- Strong work ethic
Timeline
Body Shop Technician
Gerber Collision
10.2024 - Current
Assistant Food and Beverage Manager
JW Marriott Camelback Inn
01.2024 - 10.2024
Lead Event Support Expert
JW Marriott Camelback Inn
09.2019 - 12.2023
Server
Over Easy Biltmore
08.2018 - 08.2020
Crew Leader
AMC Dine-in Theatres Esplanade 14
01.2018 - 08.2018
Crew
McDonald's
07.2015 - 09.2017
Associate of Applied Science - Business
Phoenix College
High School Diploma -
Camelback High School
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