Professional Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline

ROBERTO LOPEZ

HG Communications Inc
Apple Valley,CA
1
Language
1
Certification
24
years of professional experience

Installer Technician installs and troubleshoots cable, satellite, and custom residential and business systems with a strong customer service approach. Explains system setup clearly during 16+ customer walkthroughs per week, diagnoses loose connections and defective equipment, and verifies material needs before each job. Supports customers by phone and in person while keeping installations on schedule.

Work History

Installer Technician

10 Years 2 Months
HG Communications Inc | 06.2016 - Current
  • Installed cable systems in residences and businesses. Carefully explained all aspects of running the cable system to customers. Examined systems to locate problems such as loose connections and defective equipment. Inspected installation sites to determine material requirements. Supplied technical and customer service support by phone and in person.

Medical Driver Non Emergency

5 Years 9 Months
On-site Transportation | 09.2020 - 06.2026

Pick up patients and take them to their doctors appointments. Help them get in the car and make sure they are buckled in for a safe drive. Talk to them,conversate with them so they can have a great trip and a great experience while I'm driving

Installer Technician

9 Months
Picture Perfect Installations | 09.2015 - 06.2016
  • Supplied technical and customer service support by phone and in person. Managed quality communication, customer support and product representation for each client. Installed Cable TV systems in residences and businesses. Carefully explained all aspects of running the cable system to customers. Examined systems to locate problems such as loose connections and defective equipment.

Outside Sales Representative

7 Years 8 Months
DIRECTV | 01.2003 - 09.2010

I would go to residential homes and try to make sales on TV subscriptions and install there service

  • Negotiated contracts with clients, ensuring favorable terms for both parties involved.
  • Presented product demonstrations tailored to client needs, resulting in increased conversions.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.

Education

SBCA Certification

01-2014

- Computer Engineering

East Los Angeles College | Monterey Park, CA, USA | 01-2001

High School Diploma - General Education

Arroyo High School | El Monte, CA, USA | 01-1999

Skills

Cable installation
Telecommunications troubleshooting
Work order management
Dispatch coordination
Preventive maintenance
Customer service
Customer communication
Site inspection
Safety compliance
Team coordination
Route optimization
Escalation management
Team supervision
Performance coaching
Quality audit reporting

Languages

English/Spanish
Native or Bilingual

Certification

SBCA Certification

Timeline

Medical Driver Non Emergency

On-site Transportation
09.2020 - 06.2026Read More

Installer Technician

HG Communications Inc
06.2016 - CurrentRead More

Installer Technician

Picture Perfect Installations
09.2015 - 06.2016Read More

Outside Sales Representative

DIRECTV
01.2003 - 09.2010Read More

Arroyo High School

High School Diploma from General Education
Read More

East Los Angeles College

from Computer Engineering
Read More

SBCA Certification
Read More
ROBERTO LOPEZ