Roberto Lujan
North Lauderdale,FL
Summary
Dynamic sales professional with a proven track record at T-Mobile, excelling in customer engagement and solution-based selling. Adept at navigating CRM systems and simplifying complex issues, I consistently drove high-value conversions and built lasting client relationships. My strong negotiation skills and commitment to service excellence fostered repeat business and enhanced customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
T-Mobile
03.2020 - 12.2025
- Consistently ranked as a top-performing sales rep by driving high-value device, accessory, and service conversions across consumer and business accounts.
- Delivered a consultative sales experience by identifying customer needs, educating them on options, and providing tailored solutions that improved satisfaction and retention.
- Built strong customer relationships resulting in repeat business, referrals, and long-term account growth.
- Led high-quality customer interactions by simplifying complex billing issues, plan changes, and technical support in a clear and relatable way.
- Mentored new employees on sales techniques, customer engagement, system navigation, and product knowledge to help them ramp up quickly and confidently.
- Acted as the go-to resource on the sales floor for troubleshooting systems, product expertise, and resolving escalated customer concerns.
- Demonstrated strong cross-selling and upselling abilities, regularly exceeding monthly metrics in lines added, accessory revenue, and home internet activations.
- Collaborated with management to maintain store performance, improve team workflow, and boost daily sales momentum.
- Adapted quickly to new devices, services, promotions, and software updates to stay ahead of customer needs and maintain expert-level knowledge.
- Provided a high level of customer service by ensuring every customer left with a clear understanding of their products, plans, and next steps.
Owner
Nexaclean Solutions
06.2024 - 08.2025
- Built and managed a growing cleaning service business from the ground up, overseeing client acquisition, scheduling, operations, and service quality.
- Developed clear, solution-focused communication with clients to understand their needs, provide accurate estimates, and ensure consistent satisfaction and repeat business.
- Created simple, transparent pricing structures that improved customer trust and increased overall close rates.
- Handled inbound inquiries, converted leads into booked appointments, and maintained strong retention through reliable service and professional follow-up.
Skills
CRM & POS System Navigation
Strong Product Knowledge Learning Ability
Tech-Savvy & Quick to Adopt New Tools
Solution-Based Thinking
Fast Issue Diagnosis
Handling Escalation
- Managing Customer Expectations
- Service-Based Client Support
Objection Handling
Complex Issue Simplification
Negotiation & Closing Techniques
Clear, Professional Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner
Nexaclean Solutions
06.2024 - 08.2025
Sales Associate
T-Mobile
03.2020 - 12.2025