Summary
Overview
Work History
Education
Skills
Education Skills - Education
Background Summary
Languages
Timeline
Generic

Roberto Martinez

Raynham,Ma.

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

41
41
years of professional experience

Work History

Loss Prevention Manager

Albertsons LLC
Tolleson, AZ
05.2000 - 02.2015
  • Ensure compliance of policies and procedures
  • Manage, develop and train Loss Prevention Specialist program
  • Conduct internal and external investigations
  • Develop action plans for stores to meet or exceed Company Shrink Standards
  • Conduct compliance/AML/store operations audits
  • Trainer for P.I.C and New Store Directors on Loss Prevention aspects.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Created reports summarizing losses due to theft or fraud for upper management review.
  • Developed strategies for minimizing losses due to shoplifting or employee theft.
  • Reviewed incident reports from store personnel and investigated further when necessary.
  • Trained new employees on company security protocols and safety regulations.
  • Monitored store surveillance systems to identify potential shoplifting incidents.
  • Conducted regular audits of merchandise stock levels and monitored cash handling practices.
  • Investigated suspicious activity at point-of-sale registers or other areas of the stores.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Identified and reported security threats, reducing unsafe conditions or hazards.
  • Completed security forms to document losses of property or personal injury.
  • Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
  • Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
  • Used computers and software to generate concise reporting.
  • Maintained familiarity with disaster and emergency policies to respond immediately to alarms or calls for help.
  • Implemented both individual and group training for executive and loss prevention personnel.
  • Drafted and documented security procedures, policies and standards.
  • Planned and launched policies and procedures to minimize asset losses.
  • Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
  • Analyzed sales data trends to identify possible fraudulent transactions or discrepancies in inventory levels.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.

Military Police (L.E. Superintendent, Patrol Supervisor)

U. S. Air Force
01.1983 - 11.2009
  • Command/Supervise 300 Law Enforcement Personal, deployed to Saudi Arabia, and Qatar
  • Protection of Vital U.S Force Resources
  • Enforce Uniform ode of Military, justice Enforce general laws of local state and Military
  • Conduct criminal investigations of military/ civilian personnel
  • Serve warrants of arrests on military installations
  • Provide Security for visiting VIP’s and dignitary’s on military installations/remote locations/forward operating bases
  • Resource Protection Manager (N.C.O.I.C)
  • Managed 150 Security Forces personnel in combat operations and tactical guidance to ensure optimal productivity.
  • Provided fast and accurate emergency response to injured teammates, providing first responder Care.
  • Trained and instructed subordinates and supported units on Law Enforcement training.
  • Conducted research on intelligence targets to better understand relation to geopolitical and U.S Air Force mission objectives.
  • Enforced military laws and regulations.
  • Assisted staff judge advocate with trial preparation for pending courts martial.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
  • Diffused hostile situations with effective negotiation techniques.
  • Managed CCTV, access control, security lighting, gate systems and incident management systems.
  • Conducted research on intelligence targets to better understand relation to geopolitical and U.S. Air Force mission objectives.
  • Monitored surveillance systems such as cameras located throughout the installation for suspicious activity.
  • Trained and instructed subordinates and supported units on Law Enforcement and Use of Force training.
  • Assisted local law enforcement agencies during off-post operations as needed.
  • Monitored and authorized access to restricted areas by military personnel and visitors to guard against theft and incursion.
  • Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
  • Conducted random checks of buildings and facilities for possible security violations or suspicious activity.
  • Managed 150 soldiers in combat operations and tactical guidance to ensure optimal productivity.
  • Participated in community outreach programs designed to increase public awareness about safety issues within the military community.
  • Supervised shift personnel by providing guidance on proper investigative techniques.
  • Mitigated risk with immediate emergency response security.
  • Improved overall operations planning efficiency by appropriately supervising dispatch movement during security incidents.
  • Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
  • Partnered with team members to implement service initiatives and achieve team objectives.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 45 Security Force Members (MP's) in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Coached staff members to develop long-term career goals.
  • Participated in conferences related to industry trends or organizational developments.
  • Set specific goals for projects to measure progress and evaluate end results.

Retail Auditor/Loss Prevention Manager

Sav-On Drugs
Buena Park, CA
- 04.2000
  • Oversee Loss Prevention Supervisor Program Staff of 22 associates
  • Perform internal and external investigations
  • Perform audits for 100 Sav-On Drugs store (regional auditor)
  • Audit Accounts Receivables/assist recover losses
  • Audit safety and sanitation procedures
  • Conduct investigations on internal case discovered as a result of audit
  • Conduct New Management Trainee Class regarding all Loss Prevention aspects.

Asset Protection Director

Shaw’s/Star Markets
West Bridgewater, MA
02.2015 - Current
  • Oversee Security Operations for 154 Stores in 5 states
  • Supervise 5 Asset Protection Managers and 50 Asset Protection Specialist
  • Develop Training for Asset Protection Managers/Specialist
  • Implemented plans to ensure Corporate Compliance audit Standards are met or exceed
  • Provide detailed reports of audit results, cash over/short summary, return check recovery to President and operations
  • Oversee recovery/restitution of debts owed to Shaw’s/Star Market, recovered over $90,000 (Annually)
  • Administer budgeting for internal Asset Protection Staff and Police Details in excess of 1 million dollars annually
  • Trained staff on proper use of security systems, cameras, alarms and SECURE programs.
  • Lead meetings with store managers to review progress towards goals set by Loss Prevention team.
  • Oversaw inventory control measures such as cycle counts and stock takes.
  • Participated in recruitment process by interviewing prospective candidates for Asset Protection positions.
  • Ensured compliance with all safety, food safety and security protocols.
  • Responded promptly to customer inquiries regarding lost items or stolen merchandise.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
  • Cultivate ORC/Shoplift programs to reduce external theft
  • Identify high shrink stores, Develop action plans to reduce shrink in stores
  • Manage vendor violation program that resulted in fines to vendors resulting in $60,000 profits to stores.
  • Lead meetings with store managers to review progress towards goals set by Loss Prevention team.
  • Lead weekly meetings with store managers to review progress towards goals set by Loss Prevention team.
  • Collaborated with local law enforcement agencies to investigate suspicious activity.
  • Managed the scheduling of Asset Protection personnel working at each store location.
  • Coordinated with Human Resources department regarding disciplinary actions taken against employees found guilty of violating company policies.
  • Assisted in the development of strategies to reduce shrinkage levels.
  • Provided guidance on loss prevention policies to employees.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Participated in securing program special projects to aid division with better practice delivery.
  • Identified company needs and worked closely with risk management personnel to ascertain appropriate solutions.

Education

Associate of Science - Administration of Justice

Community College of Air Force
Edwards AFB CA
01-1987

Skills

  • Shoplifter Detention
  • Incident Reporting
  • Vendor Relations
  • Loss Prevention Expertise
  • Retail Theft Investigations
  • Interviews and Interrogations
  • Store Audits
  • Internal Auditing
  • Asset Protection

Education Skills - Education

Administration of Justice Course of study, Community College of the Air Force, Military Police Academy Graduate, Reid Interview and Interrogation Advance Course, Wicklander/Zulowski Interview and interrogation Course, Dale Carnegie management course, Honorably Served 25 years in the Air Force, Security Forces, Edwards Air Force Base

Background Summary

A Loss Prevention and Military Professional with more than 22 years experience in retail security operations and retail auditing. Demonstrated consistent record of decreasing shrink throughout my tenure with Albertsons. Dedicated to maintaining a reputation built on quality, service and uncompromising ethics.

Languages

Spanish
Native/ Bilingual

Timeline

Asset Protection Director

Shaw’s/Star Markets
02.2015 - Current

Loss Prevention Manager

Albertsons LLC
05.2000 - 02.2015

Military Police (L.E. Superintendent, Patrol Supervisor)

U. S. Air Force
01.1983 - 11.2009

Retail Auditor/Loss Prevention Manager

Sav-On Drugs
- 04.2000

Associate of Science - Administration of Justice

Community College of Air Force

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Roberto Martinez