Roberto Martinez
Charleston,SC
Summary
Highly organized and detail-oriented back office executive professional with extensive expertise in providing administrative and clerical support.
Proven track record of managing multiple task, prioritizing project's efficiency, ensuring accuracy, and meeting tight deadlines while providing exceptional quality assurance.
Overview
9
9
years of professional experience
Work History
Senior Process Associate
TATA CONSULTANCY SERVICES SA DE CV
01.2021 - Current
- Data entry, IT service, and administrative task such as Intel and data collection.
- Maintain records, data management, and strategy to boost and maximize performance.
- Identified modifications to processes and procedures that would promote better efficiency.
- Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.
Mortgage Loan Consultant
Wipro Technologies
09.2019 - 01.2021
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Proactively identified solutions for customers experiencing credit issues.
IT Support Specialist
Dell Computer Services De Mexico, S.A. De C.V.
05.2015 - 10.2016
- Used ticketing systems to manage and process support actions and requests.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
Diploma - Technology Education
West Ashley High School
Charleston, SC06.2005
Skills
- Verbal and written communication
- Multitasking Abilities
- Flexible and Adaptable
- Microsoft Office Specialist (MOS) Expert
- Customer service expert
- Critical Thinking
- Technical Support
Languages
Spanish
Native or Bilingual
Timeline
Senior Process Associate
TATA CONSULTANCY SERVICES SA DE CV
01.2021 - Current
Mortgage Loan Consultant
Wipro Technologies
09.2019 - 01.2021
IT Support Specialist
Dell Computer Services De Mexico, S.A. De C.V.
05.2015 - 10.2016
Diploma - Technology Education
West Ashley High School
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