Roberto Martinez
Houston
Summary
Accomplished leader with a proven track record at Taco Bell Corporate, adept in operations management and talent development. Excelled in enhancing customer satisfaction and employee retention, achieving significant growth. Skilled in inventory control and fostering a positive work environment, consistently surpassed sales targets through strategic business planning and effective team leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Taco Bell Corporate
11.2023 - 12.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
District Manager
Insomnia Cookies
10.2020 - 11.2023
- Supervised 9 locations across the Gulf Coast, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as local regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
Area Manager
Taco Bell Corporate
07.2016 - 12.2019
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Oversaw budget planning, strategy development, community outreach for organization.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
District Manager
VKC Subway
03.2013 - 06.2016
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
No Degree - Business Administration
Lamar University
Beaumont, TXHigh School Diploma -
MacArthur Senior High School
Houston, TX05-2006
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Hiring decisions
- Labor management
- Customer engagement
- Talent development
- Guest relations
- Employee retention
- Budget planning
- Schedule coordination
- Business management
- Local marketing
- Staff management
- Inventory control and record keeping
- Supervisory skills
- Customer-oriented
- ServeSafe manager
Certification
- National Registry of Food Safety Professionals Food Manager Certification (NRFSP FMC) – National Registry of Food Safety Professionals.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
Spanish
Native or Bilingual
Timeline
Restaurant General Manager
Taco Bell Corporate
11.2023 - 12.2024
District Manager
Insomnia Cookies
10.2020 - 11.2023
Area Manager
Taco Bell Corporate
07.2016 - 12.2019
District Manager
VKC Subway
03.2013 - 06.2016
No Degree - Business Administration
Lamar University
High School Diploma -
MacArthur Senior High School
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