Roberto Medina
Yakima,WA
Summary
Accomplished Sous Chef with a proven track record at Orchard Park Senior Living, showcasing expertise in food safety and a flair for mentoring and coaching. Elevated customer satisfaction through innovative menu planning and exemplary food presentation, leading to increased repeat business. Demonstrates exceptional team leadership and kitchen management skills, ensuring high-quality culinary experiences.
Overview
8
8
years of professional experience
Work History
Sous Chef
Orchard Park Senior Living
08.2022 - Current
Assistant Manager
Taqueria El Rinconcito Express
05.2019 - 07.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Cook
Ponderosa
03.2018 - 10.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Assistant Manager
Burger King
09.2016 - 10.2018
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Eisenhower High School
Yakima, WA06.2013
Skills
- Team Leadership
- Kitchen leadership
- Food Safety
- Inventory Management
- Safe Food Handling
- Food presentation
- Menu Planning
- Food Preparation
- Customer Service
- Cooking techniques
- Knife Skills
- Mentoring and Coaching
Timeline
Sous Chef
Orchard Park Senior Living
08.2022 - Current
Assistant Manager
Taqueria El Rinconcito Express
05.2019 - 07.2022
Cook
Ponderosa
03.2018 - 10.2020
Assistant Manager
Burger King
09.2016 - 10.2018
Eisenhower High School
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