Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic

Roberto Mendiola

LAREDO,TEXAS

Summary

Hardworking employee enthusiastic about learning in the Transportation field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated maintenance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

28
28
years of professional experience

Work History

Fleet Maintenance Manager

GRT TRANSPORTATION
09.2016 - Current
  • Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
  • Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.
  • Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
  • Maintained a safe working environment by enforcing strict adherence to safety policies and protocols among the maintenance team.
  • Ensured compliance with regulatory requirements for fleet safety and environmental standards through meticulous record-keeping and reporting procedures.
  • Championed a culture of continuous improvement within the maintenance department, fostering an environment where team members were encouraged to share ideas and collaborate on innovative solutions.
  • Reduced downtime for repairs by conducting thorough inspections and addressing potential issues promptly.
  • Managed all aspects of fleet maintenance operations, ensuring optimal productivity and cost effectiveness.
  • Coordinated with vendors and suppliers to secure quality parts at competitive prices, reducing overall expenses.
  • Established strong relationships with external service providers, resulting in reliable support during peak periods or emergencies.
  • Evaluated new tools, equipment, software applications for potential integration into existing processes to optimize efficiency across all facets of fleet management operations.
  • Spearheaded cost-saving initiatives by identifying opportunities for process improvements within the scope of fleet maintenance activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Owner

Triple Tread Tire
06.2014 - 06.2016
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Store Manager

A to Z Tire
02.2009 - 04.2014
  • Supervised 11 employees
  • Managed daily operation of sales service, customer service
  • Overlooked Service department consisting of 6 units
  • Increased sales by well over 48% in the first year with the company, and maintained an increase every year since
  • Gross Profit Margin for the center was at 20% and above in the 5 years with the company
  • Held monthly Safety meeting for all employees.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Store Manager

Tire Centers Incorporated
01.2005 - 01.2008
  • Supervised 32 employees, scheduled work hours, resolved conflicts, determined salaries and overlooked operations
  • Managed daily operations of sales, customer service
  • Overlooked operations of service department consisting 12 service units
  • Increased sales by 40% in the first fiscal year with the company and maintained a profit for the center of 19%
  • Held working relationship with representatives (Michelin, BFGoodrich, Yokohoma, General, and various others)
  • Provided monthly safety meetings to all staff
  • Created a full-fledged alignment program for light truck and commercial division
  • Incorporated new inventory procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Commercial Sales Representative

Tire Centers Incorporated
01.2003 - 01.2005
  • Increased commercial sales and revenue the first year by 35%
  • Develop strong relationships with established accounts while acquiring new accounts
  • Arranged meetings and compiled price quotes to present to new clientele
  • Tracked sales, mileage logs, daily call reports
  • Awarded for top sales performer for producing over 2 million dollars.

Commercial Sales Representative

Tire Distribution
01.2003 - 01.1997
  • Solicited new business for the center
  • Increased commercial sales by 30%
  • Awarded for top sales and profit
  • Arranged meetings and complied price quotes to present to new clientele.

Service Manager

Tire Distribution
01.1996 - 01.1997
  • Coordinated activities of service department in a commercial tire sales and service department
  • Trained and managed 8 tire technicians, service trucks, and achieved significant improvements in their productivity
  • Established service commission program for tire technicians.

Education

Business Management

Laredo Community College
Laredo, Texas

High School Diploma -

J.W. Nixon High School
Laredo, Texas
01.1991

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship Building
  • Product and service knowledge
  • Complex Problem-Solving
  • Process Improvement
  • Performance Improvement
  • Systems and software expertise
  • Expense Reporting
  • Records Management
  • Friendly and Helpful
  • Attention to Detail
  • Adaptable and Flexible
  • Product Knowledge
  • Honest and Dependable
  • Reliable and Responsible
  • Goal-Driven
  • Team Leadership
  • Team Cooperation
  • Organization
  • Decision-Making
  • Inventory Management
  • Computer Proficiency and Microsoft Office
  • Safety and Cleanliness Standards
  • Team Supervision
  • Ability to Lift 40 pounds

Training

  • Certified commercial Tire Service by International tire And Rubber Association
  • Numerous Sales Management Conferences
  • Bryan Tracey Sales

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Fleet Maintenance Manager

GRT TRANSPORTATION
09.2016 - Current

Owner

Triple Tread Tire
06.2014 - 06.2016

Store Manager

A to Z Tire
02.2009 - 04.2014

Store Manager

Tire Centers Incorporated
01.2005 - 01.2008

Commercial Sales Representative

Tire Centers Incorporated
01.2003 - 01.2005

Commercial Sales Representative

Tire Distribution
01.2003 - 01.1997

Service Manager

Tire Distribution
01.1996 - 01.1997

Business Management

Laredo Community College

High School Diploma -

J.W. Nixon High School
Roberto Mendiola