Roberto Mendoza
Chula Vista,CA
Summary
A Dynamic and self motivated, self driven individual, adapts to various situations and challenges. Goal oriented. Able to work in a teamwork environment but also able to work individually, manage and lead staff, if necessary. Detail oriented. Active listener. Strives to consistently exceed performance targets while maintaining compliance following the company’s specific rules and regulations thus enhancing customer satisfaction. Committed to delivering optimal performance while fostering a healthy relationship with positive results for customers, management and the rest of the staff.
Overview
15
15
years of professional experience
Work History
Sushi Chef
Ksushi Bar & Food Services INC
San Diego, CA
02.2022 - Current
- Prepared high-quality seafood, rice and ingredients for sushi.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Enhanced customer satisfaction by crafting visually appealing and delicious sushi rolls with precision and attention to detail.
- Managed inventory effectively, reducing waste while ensuring the consistent availability of necessary ingredients for daily operations.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Placed orders to restock items before supplies ran out.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Collaborated with management to create seasonal menu options based on market availability and emerging culinary trends.
- Supported restaurant growth by developing innovative new sushi roll recipes that garnered positive reviews from patrons.
- Maintained high-quality standards for ingredients by sourcing fresh, sustainable seafood from local suppliers.
- Elevated restaurant reputation with introduction of signature sushi rolls.
- Implemented waste reduction strategies, significantly lowering food costs without compromising quality.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
Elderly Caregiver
IHSS (In Home Support Services) San Diego Cnty Social Svcs
Orange, CA
02.2020 - 06.2022
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
Collections & Recovery Specialist
Wescom Central Credit Union
Anaheim, CA
01.2011 - 12.2019
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for collections and recovery efforts.
- Exceeded departmental goals for collections success by consistently meeting or surpassing individual performance targets.
- Managed high-volume caseloads effectively, prioritizing tasks based on urgency and potential impact on overall collections results.
- Improved collection rates by implementing efficient follow-up strategies and maintaining clear communication with debtors.
- Reduced delinquency rates for assigned accounts by promptly addressing customer concerns and negotiating payment plans.
- Developed effective relationships with clients, promoting open communication channels to discuss overdue balances and resolve disputes.
- Collaborated with legal teams to initiate garnishments and other legal actions, leading to successful debt recovery efforts.
- Maintained detailed records of collection activities, ensuring accurate reporting and timely communication of results to management.
- Enhanced recovery results by conducting thorough skip-tracing activities utilizing various resources and tools.
- Evaluated credit reports and financial statements to determine appropriate settlement offers that balanced company interests with the debtor''s ability to pay.
- Increased efficiency in tracking debtor payments by updating internal databases with accurate information on a regular basis.
- Demonstrated strong negotiation skills in reaching mutually agreeable payment arrangements between debtors and creditors while preserving client relationships.
- Conducted detailed analysis of account histories to identify trends, patterns, and opportunities for improved collection efforts.
- Maximized recoveries through diligent management of accounts in bankruptcy, foreclosure, or repossession proceedings.
- Streamlined the collections process, ensuring timely account reviews and accurate documentation of all actions taken.
- Provided exceptional customer service, empathizing with debtors'' circumstances and working toward mutually beneficial solutions while maintaining professionalism at all times.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
- Generated and distributed monthly customer statements.
- Developed and documented collection procedures and policies to comply with government regulations.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Prepared and submitted legal documents to initiate court proceedings.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Investigated customer credit references and approved credit lines.
Education
High School Diploma -
John Adams HS
Online Skills
- Credit analysis
- Debt negotiation
- Financial counseling
- Skip tracing
- Portfolio management
- Legal compliance
- Loss mitigation
- Payment arrangements
- Credit reporting
- Active listening
- Decision-making
- Relationship building
- Goals and performance
- Call center experience
- Outbound calling
- Collections
- Account review
- Account reconciliation
- Customer research
- Conflict resolution techniques
- Risk management
- Performance improvements
- Credit and collections
- Payment acceptance
- Persuasion techniques
- Payment posting
- Short sales/note sales
- Persuasion strategies
- Call center background
- Delinquency prevention
- Skip tracking
- Payment plan management
- Mortgage banking and analysis
- Payment plan coordination
- Customer service
- Problem-solving
- Problem-solving abilities
- Updating customer accounts
- Reliability
- Clear communication
- Effective communication
- Verbal and written communication
- Debt settlement
- Data entry skills
- Debt recovery
- Payment scheduling
- Negotiation and resolution
Languages
Spanish
Native or Bilingual
Timeline
Sushi Chef
Ksushi Bar & Food Services INC
02.2022 - Current
Elderly Caregiver
IHSS (In Home Support Services) San Diego Cnty Social Svcs
02.2020 - 06.2022
Collections & Recovery Specialist
Wescom Central Credit Union
01.2011 - 12.2019
High School Diploma -
John Adams HS