Roberto Miranda
Orlando
Summary
Dedicated Employee Assistance Manager with strong expertise in employee training and conflict resolution. Committed to enhancing customer satisfaction and improving daily operations through effective team management.
Overview
2
2
years of professional experience
Work History
Employee Assistance Manager
Bealls
Orlando
11.2023 - Current
- Performed daily opening and closing duties including cash handling and reconciliation.
- Provided training to supervisors on recognizing employee distress signals.
- Managed daily store operations and team schedules.
- Assisted customers with product selection and inquiries.
- Trained new staff on company policies and procedures.
- Resolved customer complaints to ensure satisfaction and loyalty.
Education
Bachelor of Arts - Education
Habana University
Cuba07-1988
Skills
- Employee training
- Customer service
- Team management
- Conflict resolution
- Cash handling
- Process improvement
Timeline
Employee Assistance Manager
Bealls
11.2023 - Current
Bachelor of Arts - Education
Habana University