Roberto Moncada
Miami,FL
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
7
7
years of professional experience
Work History
Senior Logistics Supervisor
K-laser Usa
05.2021 - Current
- Currently working as Senior Logistics Supervisor for K Laser Usa.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Directed shipping and receiving of wide range of products daily.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Kept corporate departments and customers updated on critical shipments.
- Led third-party vendors in achieving delivery time and cost targets.
- Developed and implemented web-based tracking systems for improved monitoring.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Integrated warehouse operations with existing and new business processes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Tracked production and quality control systems to proactively identify deficiencies.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
Logistics Coordinating Manager
Miami Cancer Institute with Baptist Health of South Florida
12.2016 - 04.2021
- Oversee a team of 40 remote Service Representatives.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Generated customer satisfaction surveys to analyze results into action plans.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts - Communications
FIU
Miami, FL08.2014
Skills
- Microsoft Office , Excel (10 years)
- Microsoft Word, Microsoft Excel , Fluent in Spanish (10 years)
- Customer Care (10 years)
- Customer Support (10 years)
- Customer Service
- Call Center
- Office Administration (10 years)
- Interviewing (5 years)
- Public Relations
- Administrative Experience (6 years)
- Marketing
- Logistics
- Social Media Management
- Event Planning
- Human Resources
- Office Management (5 years)
- Branding
- Events Management
- Accounting
- Fleet Dispatch
- Purchasing Management
- Customs Compliance
- Shipping Documentation
- Route Optimization
- Logistics Oversight
- Supplies Inventory
- Shipping and Receiving Operations
- Logistics Management
- Warehouse Operations
- Freight Cost Reporting
- Storage Oversight
- Warehouse Safety
- Shipping and Receiving
- Vendor Relationship Management
- Team Management
- Mentoring and Training
Languages
Spanish - Fluent
Personal Information
Title: Senior Logistics Manager
Timeline
Senior Logistics Supervisor
K-laser Usa
05.2021 - Current
Logistics Coordinating Manager
Miami Cancer Institute with Baptist Health of South Florida
12.2016 - 04.2021
Bachelor of Arts - Communications
FIU
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