Summary
Overview
Work History
Education
Skills
Accomplishments
References
Software
Reading and Repair Computers
Languages
Timeline
SoftwareEngineer
Roberto Montalvo

Roberto Montalvo

Tampa,FL

Summary

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Delivery Driver (Dump Truck)

Big Earth Landscape Supply
02.2018 - Current
  • Drives truck equipped with dump body to transport and dump loose materials, such as sand, gravel, crushed rock, coal, or bituminous paving materials: Pulls levers or turns crank to tilt body and dump contents
  • Moves hand and foot controls to jerk the truck forward and backward to loosen and dump material adhering to the body
  • May load the truck by hand or by operating a mechanical loader.
  • Operated light trucks to deliver loads as far as 60 miles from home location.

Analyst (Underwriter)

AMC Mortgage
01.2017 - 01.2018
  • Reviewing loan files for completeness and accuracy
  • Analyzing credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals, and applicable compliance documents
  • Evaluate debt ratio, loan-to-value ratios, credit score, property valuation, and other factors
  • Manual frontline Underwriting of Conventional/Conforming loan products
  • Determining and documenting loan conditions and communicating requirements and /or decisions
  • Identifies portfolio risks resulting from the client's underlying business practices, underwriting, and/or fraud exposure
  • Maintains Knowledge of all applicable underwriting guidelines.

Delivery Driver/ Computer Tech

Clean Sweep
12.2011 - 01.2016
  • Manage delivery route
  • Provide customer service when delivering products
  • Restock the truck for the next delivery
  • Processed documents and customer information
  • Maintained inventory with a Barcode Scanner
  • Install and configure local area data communications networks
  • Install, operate, and maintain network services, and routers
  • Resolve network communications problems to ensure user access
  • Install or repair Windows or Macintosh computers
  • Assist in the maintenance of standards and documentation
  • Perform other related duties as required.
  • Operated light trucks to deliver loads as far as 30 miles from home location.

Armed Security Guard

Sable One
09.2009 - 11.2011
  • Active in patrolling the parking lots, external grounds, and the interior of the facility, and securing entrance and other designated spaces after hours
  • Answer radio pages and calls in a prompt manner and prioritize calls based on importance
  • Interface with the Police and Fire Departments and respond to all emergency situations as needed or directed by policy and Perform identification and vehicle checks.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergencies to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Investigated suspicious activities and persons to maintain the security of premises.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Loan Processor/ Computer Tech

Score Mortgage
01.2005 - 09.2009
  • Processed customer loans including but not limited to developing a final plan, booking, and printing
  • Processed legal documentation for all loans
  • Conducted research of information/reports, including inventory, non-cashed checks, trailing docs, and post-closings
  • Provided quality customer service to walk-in customers, by telephone, at closings, with vendors and visitors paying close attention to client privacy
  • Followed state, federal, and company guidelines regarding confidential loan files, documents, and retention/file maintenance
  • Install and configure local area data communications networks
  • Install, operate, and maintain network services, and routers
  • Resolve network communications problems to ensure user access
  • Install or repair Windows or Macintosh computers
  • Assist in the maintenance of standards and documentation
  • Perform other related duties as required.
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
  • Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
  • Assisted in the development of new loan products by researching market trends and identifying potential opportunities.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.

Education

High School Diploma -

Hartford Public High School
Hartford, CT
07.1992

Some College (No Degree) - Software Engineer

Univercidad Interamericana De Cupey
San Juan, Puerto Rico

Networking, CompTia A++ - Computer Installation And Repair Technology

La Salle Computer Learning Center
Tampa, FL
12.2010

Skills

  • Bilingual (Fluent: English and Spanish)
  • CompTIA A
  • Microsoft Word, Excel, Outlook, PowerPoint
  • QuickBooks
  • Warehouse Operations
  • Freight DATA Software
  • Heavy Hauling
  • Payment Collection
  • Defensive driver training
  • Order Verification
  • Shipping and packaging
  • Delivery recordkeeping
  • Strong Working Relationships
  • Equipment Operation
  • Spanish Fluency
  • GPS Navigation
  • Map Reading
  • Four-wheeled hand truck
  • Valid Driver's License
  • Efficiency and Time Management
  • Service Calls
  • Merchandise Restocking
  • Dispatch Communication
  • Dependability and Honesty
  • Advanced planning
  • Cash Handling
  • Load Balancing
  • Inventory Systems
  • Positive Attitude
  • Equipment monitoring
  • Stocking and Inventory
  • Materials transportation
  • Database Management
  • Problem-Solving
  • Cargo Handling
  • Ability to Lift 50 Pounds
  • Load Safety
  • Familiarity with DOT regulations
  • Fee Collection
  • [dump] truck operations
  • Traffic laws knowledge
  • Teamwork and Collaboration
  • Customer Relationships
  • Safe Driving
  • Route Management
  • Fluent in Spanish
  • Cash Register Operation
  • Safe Driving Record
  • Inventory Management
  • Fluent in English
  • Order Processing
  • Forklift Operation
  • Basic Math Skills
  • Materials Transport
  • Vehicle inspections
  • Customer Service
  • Delivery Verification
  • Product Distribution
  • Document Management
  • Local routes understanding
  • Liftgate Operation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a team of 50 staff members.

References

References available upon request.

Software

Adobe Illustrador

Photo Shop

WorpProcesor

Linux

Windows 10

IOS

Reading and Repair Computers

Sure, here's an example of reading and repairing computers:

Scenario: Troubleshooting a Slow Computer

Step 1: Initial Assessment

Reading: As a computer technician, the first step is to read the user's description of the problem. The user reports that their computer has been running unusually slow for the past few days, even though they haven't installed any new software or made significant changes to the system.

Step 2: Physical Inspection

Reading: Upon inspecting the computer physically, you notice that the fan vents are clogged with dust, potentially causing overheating issues.

Step 3: Diagnostic Software

Reading: You run diagnostic software to check for any hardware issues. The software reports that the hard drive is nearing full capacity, which could be contributing to the slowdown.

Step 4: Repair

Repair: To address the overheating issue, you carefully clean out the dust from the fan vents and ensure proper airflow. Additionally, you advise the user to regularly clean the vents to prevent future overheating.

Reading: To address the hard drive capacity issue, you suggest deleting unnecessary files and programs or upgrading to a larger hard drive if needed. You also recommend backing up important files to an external drive to free up space.

Step 5: Follow-Up

Reading: After completing the repairs, you instruct the user on proper maintenance practices to keep their computer running smoothly. You also advise them to monitor the system's performance and contact you if they experience any further issues.

By combining reading (gathering information about the problem) with repair techniques, you efficiently address the user's computer issues and provide them with preventive measures to avoid similar problems in the future.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Delivery Driver (Dump Truck)

Big Earth Landscape Supply
02.2018 - Current

Analyst (Underwriter)

AMC Mortgage
01.2017 - 01.2018

Delivery Driver/ Computer Tech

Clean Sweep
12.2011 - 01.2016

Armed Security Guard

Sable One
09.2009 - 11.2011

Loan Processor/ Computer Tech

Score Mortgage
01.2005 - 09.2009

High School Diploma -

Hartford Public High School

Some College (No Degree) - Software Engineer

Univercidad Interamericana De Cupey

Networking, CompTia A++ - Computer Installation And Repair Technology

La Salle Computer Learning Center
Roberto Montalvo