Summary
Overview
Work History
Skills
Accomplishments
Certification
Languages
EDUCATION
References
Timeline
Generic

ROBERTO M. PANGILINAN

Las Vegas,NV

Summary

Dynamic healthcare leader with 25 years of experience, including as Director of Patient Care Services at Elite Home Health Care LLC. Proven expertise in regulatory compliance and patient care protocols, fostering interdisciplinary collaboration. Adept at staff training and clinical supervision, ensuring high-quality patient outcomes and advocating for patient rights. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Director of Patient Care Services

Elite Home Health Care LLC
Las Vegas, NV
06.2023 - Current
  • Led Patient Care Services at Elite Home Health Care LLC, driving strategic initiatives and operational excellence.
  • Oversaw development and implementation of patient care protocols to enhance service quality.
  • Collaborated with other departments to coordinate services for patients.
  • Provided leadership to ensure quality patient care services in accordance with established standards.
  • Reviewed medical records for accuracy and completeness prior to submission for billing purposes.
  • Facilitated communication among healthcare team members regarding changes in a patient's condition or plan of care.
  • Established departmental goals and objectives to meet the needs of patients and their families.
  • Attended meetings regularly with management staff concerning operational issues related to Patient Care Services.
  • Analyzed data related to patient care services to identify areas for improvement.
  • Provided guidance on professional development opportunities available within the organization.
  • Managed day-to-day operations of the Patient Care Services Department including budgeting, scheduling personnel, ordering supplies and equipment.
  • Developed and implemented patient care policies, procedures, and standards of practice.
  • Participated in interdisciplinary teams to develop individualized treatment plans for patients.
  • Managed multidisciplinary team, ensuring compliance with healthcare regulations and standards.
  • Facilitated staff training programs to improve clinical skills and patient interaction.
  • Monitored patient care outcomes to identify areas for improvement and implement corrective actions.
  • Collaborated with healthcare professionals to integrate patient feedback into service delivery.
  • Streamlined administrative processes to enhance efficiency in patient care management.
  • Maintained positive relationships with external stakeholders such as regulatory agencies, vendors, insurers.
  • Acted as an advocate for patients by ensuring that their rights are respected at all times during their stay in the facility.
  • Communicated effectively with patients, families regarding diagnosis, treatment options available.
  • Assessed training needs of staff members and identified appropriate educational opportunities.
  • Maintained awareness of government regulations, health insurance changes and financing options.

Intensive Care Unit Clinical Nurse

VALLEY HOSPITAL MEDTCAL CENTER
Las Vegas, NV
02.2000 - Current
  • MEDICAL INTENSIVE CARE UNIT RN 111
  • RELIEF SUPERVISORSOR MICU
  • Administered medications and treatments per physician orders in critical care settings.
  • Monitored patient vital signs and reported changes to healthcare team promptly.
  • Collaborated with multidisciplinary teams to develop and implement patient care plans.
  • Assisted in emergency procedures, ensuring optimal patient safety during interventions.
  • Educated patients and families on post-discharge care and health management strategies.
  • Documented patient progress accurately in electronic health record systems for continuity of care.
  • Trained new nursing staff on unit protocols, procedures, and equipment usage standards.
  • Provided emotional support to patients and families during challenging medical situations.
  • Provided comprehensive nursing care for patients with critical illnesses or injuries.
  • Collaborated with physicians to develop treatment plans and evaluate progress of critically ill patients.
  • Actively participated in interdisciplinary team meetings related to patient care decisions.
  • Performed bedside ultrasound examinations as part of point-of-care testing services.
  • Initiated rapid response protocols when needed due to sudden deterioration in a patient's condition.
  • Managed multiple tasks simultaneously while demonstrating excellent time management skills.
  • Managed airway management techniques for mechanical ventilation support.
  • Ensured proper use of infection control practices while caring for patients.
  • Performed advanced procedures, such as administering intravenous medications, endotracheal intubation, and chest tube insertion.
  • Assisted physicians during complex diagnostic tests or invasive procedures.
  • Maintained accurate medical records documenting all patient assessments, interventions, and evaluations.
  • Delivered optimum treatments to critical-care patients following prescribed rules, policies, protocol, and procedures.
  • Completed patient assessments, triaged and recorded patient histories, symptoms and observations.
  • Developed and maintained professional relationship with members of health care team, patient, and patient's family.
  • Functioned as charge nurse and assumed patient care in absence of nurses ending or arriving for shifts.
  • Operated and maintained life support systems and other medical equipment with precision and care.
  • Trained new nursing staff and students, sharing knowledge and best practices in critical care nursing.
  • Facilitated communication with care team members to ensure consistency and continuity of care across shifts.

Administrator Coordinator

PATIENT CARE HOSPICE
Las Vegas, NV
09.2024 - 03.2025
  • Coordinated patient care schedules for efficient service delivery.
  • Organized administrative tasks to maintain accurate patient records.
  • Assisted in developing policies to enhance operational efficiency.
  • Oversaw inventory management for medical supplies and equipment.
  • Implemented software systems to streamline documentation processes.
  • Provided customer service support to address patient inquiries and concerns.
  • Provided customer service assistance when necessary.
  • Ensured compliance with applicable laws, regulations, and standards.
  • Provided support to executive staff by completing research projects and preparing presentations.
  • Assisted with special projects as needed in order to meet organizational objectives.
  • Compiled monthly progress reports for senior management review.
  • Managed the daily operations of the office, including scheduling appointments, ordering supplies, and responding to inquiries.
  • Maintained filing systems for both digital and physical records according to established protocols.
  • Tracked inventory levels of office supplies and placed orders when necessary.
  • Processed financial documents, contracts, expense reports and invoices.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Checked figures and postings for correct entry and proper codes.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Interpreted and explained work procedures and policies to brief staff.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Analyzed financial activities of department to share budgetary input with managers.

Community Liaison Officer

SENIOR SUPPORT SERVICES-LAS VEGAS
Las Vegas, NV
03.2010 - 02.2020
  • LIAISON, MARKETER
  • SENIOR SUPPORT SERVICES
  • Collaborated with community organizations to enhance service accessibility for seniors.
  • Developed informational materials to promote resources for elderly individuals and families.
  • Facilitated workshops and training sessions for caregivers and community members.
  • Engaged in active listening to understand concerns of seniors and their families.
  • Provided assistance navigating bureaucratic processes associated with accessing certain benefits or services.
  • Developed and maintained relationships with key stakeholders in the community.
  • Researched current trends in social issues relevant to the target population.
  • Solicited feedback from community members regarding proposed policies or changes.
  • Identified new resources within community and met with professionals to discuss ways to blend such capabilities with current programs.
  • HOME

Registered Nurse, Medical-Surgical Unit

North Vista Hospital | Las Vegas
Las Vegas, NV
01.1996 - 07.2005
  • Administered medications and treatments per physician orders in a fast-paced environment.
  • Monitored vital signs and reported changes to ensure patient safety and comfort.
  • Assisted in the development of nursing protocols to enhance patient care quality.
  • Implemented infection control measures to maintain a safe hospital environment.
  • Supported new staff through mentoring and training on unit procedures and policies.
  • Adhered to hospital policies and procedures while providing quality patient centered care.
  • Administered prescribed medications and treatments in accordance with approved nursing techniques.
  • Promoted safe and calm environment for complex patients by keeping services, supplies and necessary equipment on hand.
  • Implemented pre, intra- and post-care, evaluating response to clinical interventions with progression toward discharge.
  • Observed patient's heart rate, blood pressure and respiration for signs of distress.
  • Evaluated effectiveness of nursing interventions and revised plan of care accordingly.

PHILIPPINE GENERAL

HOSPTTAL, EMERGENCY DEPARTMENT
01.1991 - 01.1994
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided immediate care to patients in critical condition during emergency situations.
  • Assessed patient symptoms and medical histories for effective treatment planning.
  • Administered medications and treatments according to established protocols and guidelines.
  • Educated patients and families on post-treatment care and health management strategies.
  • Maintained accurate medical records and documentation for compliance purposes.
  • Performed triage, prioritizing treatment of incoming patients based on acuity level.
  • Responded quickly to life-threatening situations while maintaining composure under pressure.
  • Maintained open and clear communication with physicians to coordinate effective patient care.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Facilitated communication between physicians, nurses, technicians, therapists, social workers, family members and other healthcare providers.

Skills

  • Experienced RN for 25 years in
  • Acute setting: caring for handling ventilators, tracheostomy, balloon
  • Pump, CRRT, hemodialysis, TPN, tube feeding via NGT, or PEG, wound VAC
  • insulin drip management, CPAP, BiPAP, high-flow oxygen therapy
  • Wound care, IV therapy via PICC line, central lines, OASIS, oxygen
  • Home therapy, wound care management at home, BLS certified, and
  • ACLS certified, managing code blue in acute, sub-acute, and home settings
  • Regulatory compliance
  • Patient care protocols
  • Interdisciplinary collaboration
  • Quality assurance
  • Patient advocacy
  • Staff training
  • Effective communication
  • Problem solving
  • Leadership development
  • Healthcare management
  • Staff development
  • Clinical supervision
  • Clinical leadership
  • Operational records maintenance
  • Clinical quality program standards

Accomplishments

  • CERTIFICATIONS:
  • INTRA AORTIC BALLOON PUMP
  • CPR/BLS/ACLS
  • HEMODYNAMICS
  • CRRT/ HEMODIALYSIS
  • DEATH PRONOUNCEMENT pot)e\o t'l Po-c,'ttuA") ,rltpr

Certification

  • ACLS
  • BLS
  • HEMODYNAMICS
  • BALLOON PUMP
  • CRRT

Languages

English
Professional
FILIPINO
Professional

EDUCATION

DE LA SALLE UNIVERSITY

COLLEGE OF NURSING PHILIPPINES

BACHELOR OF SCIENCE IN NURSING 

GRADUATED 1991

References

References available upon request.

Timeline

Administrator Coordinator

PATIENT CARE HOSPICE
09.2024 - 03.2025

Director of Patient Care Services

Elite Home Health Care LLC
06.2023 - Current

Community Liaison Officer

SENIOR SUPPORT SERVICES-LAS VEGAS
03.2010 - 02.2020

Intensive Care Unit Clinical Nurse

VALLEY HOSPITAL MEDTCAL CENTER
02.2000 - Current

Registered Nurse, Medical-Surgical Unit

North Vista Hospital | Las Vegas
01.1996 - 07.2005

PHILIPPINE GENERAL

HOSPTTAL, EMERGENCY DEPARTMENT
01.1991 - 01.1994
ROBERTO M. PANGILINAN