Robert Munoz
Dawson,TX
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
16
16
years of professional experience
Work History
Merchandising Execution Team Supervisor
The Home Depot Corporate
Dallas, TX
04.2018 - Current
- Organized daily work schedules and delegated tasks to ensure timely completion of projects.
- Assessed market trends and competitor strategies to inform team direction and focus on project direction including general bay service.
- Maintained open lines of communication with senior management, reporting team progress and challenges increasing partnership.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Measured performance and directed operations to drive continuous improvements.
Student Security Guard
Everman Academy High School
Fort Worth, TX
07.2016 - 07.2017
- Ensured the safety and security of students, faculty, staff, and visitors on campus.
- Monitored student activities to ensure compliance with school regulations.
- Patrolled assigned areas to detect any suspicious activity or persons.
- Provided escorts for students when requested by faculty or staff members.
- Performed routine inspections of building entrances and exits to ensure they were secure at all times.
Customer Service Sales Route Driver
Auto-Chlor Systems
Fife, WA
09.2015 - 04.2016
- Maintained 150 commercial dishwasher clients with in a 20 day cycle to prevent kitchen shut down
- Monthly review of business achievements to provide the appropriate cleaning products ordered and delivered
- Emergency after hour on call machine repairs and extra chemical drop off between 5 pm to 2 am
- Onsite payments and bill review for customer account accuracy
Store Supervisor
Castle Megastore
Tukwila, WA
08.2014 - 09.2015
- Providing excellent customer service with suggestions and product information increase each sale 20%
- Opened new retail location with new staff and increased revenue intake 90% in 4 months
- Shipping and Receiving of 5 to 8 thousand in products weekly
- Weekly employee review of KPI’s to improve sales and customer service
- Senior closing supervisor completed all nightly vault drops, till counts and corporate paperwork
Customer Service Supervisor
ACS/Xerox Comp.
Lacey, WA
07.2008 - 10.2012
- Supported a team of 12 outsource customer service agents for Verizon Wireless project
- Weekly agent KPI review with training accomplishing a call increase from 60 to 70 calls daily; including a low transfer rate of 12-14% monthly
- Trained new hire supervisor for 3 years helping with escalation resolution techniques and daily admin requirements
- Senior closing supervisor in charge of site closure included building security checks, proper computer shutdown of 1000 units and light janitorial of production floor
Education
High School Diploma -
Merlo Station High
Beaverton, OR, US01.1994
Skills
- Work Planning and Prioritization
- Assignment Delegation
- Team scheduling
- Performance Improvement
- Documentation And Reporting
- Technical Support
- Work Planning
- Quality Improvement
- Performance Evaluations
- Meeting facilitation
- Safety processes and procedures
- Call Center Operations
- Team Supervision
- Report Preparation
- Complex Problem-Solving
References
- Michael Deavers, Auto-Chlor Systems, Manager, (253) 922-5557
- Paul Shimbo, Auto-Chlor Systems, Route Supervisor, (253) 922-5557
- Christopher Sawyer, Castle Megastore, Store Manager, (425) 345-5103
- Ryan Saitta, Personal, (206) 940-9080
- Brian Bell, Personal, (360) 464-3180
- Tiffany Shore, Personal, (360) 480-9386
Military Service
United States Marine Corps, 01/01/01, 12/31/05
Accomplishments
- Home Depot University award 2021 and 2022
- Store Partnership award 2019
- 5 time employee of the month award
References
References available upon request.
Timeline
Merchandising Execution Team Supervisor
The Home Depot Corporate
04.2018 - Current
Student Security Guard
Everman Academy High School
07.2016 - 07.2017
Customer Service Sales Route Driver
Auto-Chlor Systems
09.2015 - 04.2016
Store Supervisor
Castle Megastore
08.2014 - 09.2015
Customer Service Supervisor
ACS/Xerox Comp.
07.2008 - 10.2012
High School Diploma -
Merlo Station High
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